1. Training Module 9 V1.4
5/19/2019
Copyright ALSO A/S 2018

2. Contents Documentation Company Auto Attendant (UC Smart)
OpenScape Business V2, Administrator Documentation, Issue 16.pdf
Company Auto Attendant (UC Smart)
How to Load, Save and Delete Individual Greetings
How to Back up and Restore Greetings and Messages
5/19/2019
Copyright ALSO A/S 2018

3. Prepare Auto Attendant
Step 1. Open Setup → Central Telephony → Voic
Step 2. Find the number in the drop down menu defined in Open Basic Installation → Central Functions for stations → Function number for Company Auto-Attendant (Default 7410)
(You can also find this in Expert Mode)
Step 3. Set the Greeting mode to Day/Night
Step 4. Mark Auto Attendant
Step 5. Save Data
Step 6. OK & Next
Step 7. Find 7410 in the drop down menu
Step 8. If you want to use your own voice files, you can upload Greeting 1 (day) and Greeting 2 (night), but not in this step.
Step 9. OK & Next
Step 10. Remove all AA VP Behaviors
Step 12. OK & Next
Step 13. Finish
Step 14. Wait for 5 minuts
Step 14. Open Setup → UC Smart → UC Smart
Step 15. Find 7410, Change Password and set the desired Language
Step 16. Apply
Step 17. From a Desk Phone, call 71
Step 18. Enter the default voic password
Step 19. Enter a new password
Step 20. When you hear the prompt for Day, press 0 to record a new voice prompt, after that press 8 until you hear the prompt for night, press 0 to record a new voice prompt.
Step 21. Hang up.
5/19/2019
Copyright ALSO A/S 2018

4. Setup Auto Attendant Step 1. Login as Expert user
Step 2. Open Expert mode → Auxiliary Equipment → SmartVM → Auto Attendant
Step 3. Remove flag for Intercept announcem.
Step 4. Apply
Step 5. Open Expert mode → Auxiliary Equipment → SmartVM → Auto Attendant → 7410 → Edit Speed Dial/Intercept Dest. Day or Night
Step 6. In dropdown menu Select, find the local number you wish for press 0-9 or Intercept
Step 7. In dropdown menu Type, choose Call number or Mailbox
Step 8. Apply
5/19/2019
Copyright ALSO A/S 2018

5. Set Day/Night Manual
Step 1. Open Setup → Wizards → User Telephony → Class of service
Step 2. Edit
Step 3. OK & Next
Step 4. OK & Next
Step 5. OK & Next
Step 6. Mark station that should be Authorized for night service
Step 7. OK & Next
Step 8. OK & Next
Step 9. OK & Next
Step 10. Finish
Step 11. If a Desk Phone is used, program a Night Key
Step. 12 If myPortal to go is used, press *44*/#44 to activate or deactivate night service
5/19/2019
Copyright ALSO A/S 2018

6. Set Day/Night Automatic
Step 1. Expert mode → Classes of Service → Autom. Night service
Step 2. Choose weekday
Step 3. Edit Zone, Begins, End and Night call no.
Step 4. OK
Step 5. Apply
5/19/2019
Copyright ALSO A/S 2018

7. 7410
Step 1. Expert mode → Telephony Server → Station → UC Applications → Company Auto-Attendant
Step 2. Locate 7410
Step 3. Edit First Name, Last Name and Direct inward dialing.
Step 4. Apply
5/19/2019
Copyright ALSO A/S 2018

8. Company Auto-Attendant
It’s possible to make servereal Company Auto-Attendant’s, you can use these for queueing, in you followed the training, you should see 7410 to 7414.
A short sample for attendant and a queue 7411.
Step 1. Open Expert mode → Telephony Server → Station → UC Applications → Company Auto-Attendant
Step 2. Locate 7411
Step 3. Edit First Name, Last Name and Direct inward dialing
Step 4. Apply
Step 5. Close Expert mode → Telephony Server
Step 6. Open Expert mode → Telephony Server → Incoming calls → Call Forwarding and program Call dest. List: 14 and 16 target 3 to 7411
Step 7. Follow the procedure for recording and making and intercept
5/19/2019
Copyright ALSO A/S 2018

9. Company Auto-Attendant
It’s possible to make servereal Company Auto-Attendant’s, you can use these for queueing, in you followed the training, you should see 7410 to 7414.
A short sample for attendant and a queue 7411.
Step 1. Open Expert mode → Telephony Server → Station → UC Applications → Company Auto-Attendant
Step 2. Locate 7411
Step 3. Edit First Name, Last Name and Direct inward dialing
Step 4. Apply
Step 5. Close Expert mode → Telephony Server
Step 6. Open Expert mode → Telephony Server → Incoming calls → Call Forwarding and program Call dest. List: 14 and 16 target 3 to 7411
Step 7. Follow the procedure for recording and making and intercept
5/19/2019
Copyright ALSO A/S 2018