1. - User support network activities –
The European Commission – Eurostat - Information & dissemination (Unit B6)

2. I. Core business – major findings
II. Development of user support network
III. Promotional activities of Eurostat and the network
IV. Other side-activities

3. Major findings First year: many technical and general requests
Second year: types of users and requests clearly defined
Third year: increase of complex requests
General trend over these years: increase in number of requests

4. Number of requests 2004/2005: 21 917 2005/2006: 23 736
Major findings
Number of requests
2004/2005:
2005/2006:
2006/2007:

5. Major findings
Trends can be seen in relation to the seasons of the year; e.g. decrease of requests from the Academic world during winter and summer.
Two user groups represent an increased figure of 75% of all requests;
- Commercial companies (48%) Academic world (27%)

6. Type of users Q4:2007 Commercial company/enterprise 43.2%
Student or Academic
32.3%
Public administration/Government
7.4%
Private user
7.0%
Other
2.7%
Press and other media
3.0%
National Statistical Institute
1.3%
Political parties and political organisations
EU institution/agency
0.8%
International organisation
1.0%

7. Increase of complex requests (when Eurostat Production Units need to be consulted)
2004/2005: /2006: /2007: 1 767
Trend: more detailed questions, caused by the fact that the users cannot either find the data or metadata via the website or question the figures

8. Type of requests 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%
70.00%
80.00%
90.00%
Q4/2005
Q1/2006
Q2/2006
Q3/2006
Q4/2006
Q1/2007
Q2/2007
Availability of
data/publication
Technical requests
Methodological requests
Other
Verification of data

9. Reporting
respect deadlines for quarterly reports
final technical report (see Art. I.5 of the agreement)
final financial report

10. Development of user support network (April 2008)
starting with 18 countries in Q4:2004
20 countries with grant contracts
3 countries via Phare program
3 countries with “gentlemen’s agreement”

11. Eurostat support on the web page

12. Promotional activities by the Network (supported by the grants)
Fairs
Events
Web sites
Conferences
Presentations
Mailings
Close to the user! 

13. Examples of Eurostat promotional activities 2007:
European Business Summit, Brussels
Brussels Economic Forum
OECD Summit, Istanbul
ISI Conference, Lisbon
Europe Direct AGMs, Barcelona, Warsaw,
Dublin
EU open day, Brussels
Frankfurt Book Fair
Beyond GDP, Brussels
Several conferences
Various presentations (on demand)

14. THANK YOU FOR YOUR ATTENTION
? ? ?
ANY QUESTIONS?
ec.europa.eu/eurostat