1. Use of smileys and capitalism
Etiquette Tip - DON'T SHOUT!
Capitalism is used in an to express emotion and normally represents SHOUTING.
If you USE ALL CAPS in your or message board posts, you will immediately make yourself seem inexperienced or ignorant. Most experienced computer users consider the use of all capital letters to be the Internet equivalent of shouting.
In a study it was found that 89% of people find it annoying to read an if its all in capitals.
Capital letters are best left for their intended usage and, sparingly, to emphasize a particular word or phrase.

2. Use of smileys and capitalism
What do these mean to you? 
Emoticons act as substitutes in times when attaching emotion to a sentence is otherwise inefficient. For instance, the statement "I am busy today" does not state how the writer feels about being busy. Instead, writing "I am busy today :)" effectively conveys that the writer likes his filled schedule without adding an extra sentence. Several other common text based emoticons include the sad face ":(", winking face ";)" and blank face ":|". These are often seen in SMS messaging and basic chat rooms. 

3. Use of smileys and capitalism
What do these mean to you? 
Emoticons act as substitutes in times when attaching emotion to a sentence is otherwise inefficient. For instance, the statement "I am busy today" does not state how the writer feels about being busy. Instead, writing "I am busy today :)" effectively conveys that the writer likes his filled schedule without adding an extra sentence. Several other common text based emoticons include the sad face ":(", winking face ";)" and blank face ":|". These are often seen in SMS messaging and basic chat rooms. 

4. · Positive and negative language
Negative phrasing and language has the following characteristics:
tells the listener what cannot be done
has a subtle tone of blame
includes words like can't, won't, unable to (which informs the listener what your organisation cannot do)
does not stress positive actions that would be appropriate, or positive consequences.
Positive phrasing and language has the following qualities:
tells the listener what can be done
suggests alternatives and choices available
sounds helpful and encouraging rather than bureaucratic
stresses positive actions and positive consequences that can be anticipated.
positive language is encouraging and has a lot of weight in whatever has been said. Negative language on the other hand discourages people and normally has a n undesirable outcome.
Explain tone of voice etc and facial expressions

5. · Paying attention and active engagement e. g
· Paying attention and active engagement e.g. nodding, summarizing or paraphrasing
Paraphrasing
Original: Any trip to Italy should include a visit to Tuscany to sample their exquisite wines.
Paraphrase: Be sure to include a Tuscan wine-tasting experience when visiting Italy.
Mixed signals
Words and body language should make sense together.
* “No, I didn’t take any chocolate,” he said as he looked down and fidgeted.
* “I’m not really upset about it,” she said with tears in her eyes.
* "Yah, yah.. I’m listening,” he said as he stared at the television.
Paraphrasing involves taking a set of facts or opinions and rewording them. When paraphrasing, it is important to keep the original meaning and to present it in a new form. Basically, you are simply writing something in your own words that expresses the original idea.
Summarizing
This involves taking the key bit5 of information from examp0le a piece of text to shorten it , it can help to remember information better as your being told less to take in.