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em-pa-thy, n. Identification with and understanding of another’s situation, feelings, and motives.

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Presentation on theme: "em-pa-thy, n. Identification with and understanding of another’s situation, feelings, and motives."— Presentation transcript:

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7 em-pa-thy, n. Identification with and understanding of another’s situation, feelings, and motives

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11 Of course I talk to myself. Sometimes I need expert advice.

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20 In times of stress, the best thing we can do for each other is to listen with our ears and our hearts and to be assured that our questions are just as important as our answers. --Fred Rogers

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25 When you talk, you are only repeating what you already know.
But if you listen, you may learn something new.

26 A good conversation is like a miniskirt: short enough to retain interest, but long enough to cover the subject. Adaptation of a Winston Churchill quote

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29 Don’t multitask Don’t lecture Open-ended questions Go with the flow If you don’t know, say you don’t know Don’t equate your experience with theirs Try not to repeat yourself Leave out the details Listen Be Brief


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