7. em-pa-thy, n.
Identification with and understanding of another’s situation, feelings, and motives

11. Of course I talk to myself. Sometimes I need expert advice.

20. In times of stress, the best thing we can do for each other is to listen with our ears and our hearts and to be assured that our questions are just as important as our answers.
--Fred Rogers

25. When you talk, you are only repeating what you already know.
But if you listen, you may learn something new.

26. A good conversation is like a miniskirt: short enough to retain interest, but long enough to cover the subject.
Adaptation of a Winston Churchill quote

29. Don’t multitask
Don’t lecture
Open-ended questions
Go with the flow
If you don’t know, say you don’t know
Don’t equate your experience with theirs
Try not to repeat yourself
Leave out the details
Listen
Be Brief