1. EUPAN Troika Secretariat 26 March 2007, Berlin Innovative Public Services Group (IPSG)

2. Working Areas IPSG-Meetings Expert Conferences Mid-Term Programme CAF
Customer Satisfaction Measurement
5QC
Citizen Charters
Best Practices

3. Expert Conferences and IPSG-Meetings
Expert Conference on „Strategic Management at the national level“, Berlin
08./ IPSG-Meeting, Berlin
Expert Conference on „Demographic Change – Challenge for the Public Sector“, Bonn
03./ IPSG-Meeting, Bonn

4. Mid-Term Programme 08./09.02.2007 IPSG-Meeting, Berlin
- first discussion
- subsequently questionnaire to collect target proposals from MS
- presentation of results and further discussion at the next IPSG meeting
on 3./

5. CAF Working Group
22./ Meeting of the CAF Working-Group in Cologne
Main agenda points:
- Validation – the way forward,
- 3rd CAF user event in Portugal,
- CAF eTool,
- Benchlearning
- CAF-Video

6. Customer Satisfaction Measurement
Meeting of the Expert Group on 27 March 2007, Berlin
Agenda:
- Presentation of Policy Paper
- Presentation of UK Guidelines on Customer Insight
- Decision on IPSG Product and Clients
- Proposal on how to present the product to DGs´ and Ministers´ Meetings

7. 5QC Scheduled to take place in Paris in September 2008
Intensive Discussion during IPSG meeting
Establishment and first meeting of a Sub-Group on the 5QC on 19 March 2007

8. Cooperation
In the second IPSG-Meeting with HRWG and e-gov regarding common themes
OECD
EGPA
EPSA (European Public Sector Award), opening ceremony took place on 14 March 2007 in Berlin