1. KNOWLEDGE MANAGEMENT (KM) Session # 29

2. MANAGING KNOWLEDGE WORKERS

3. Managing Knowledge Worker?
Gartner Group’s 3 Rules:
They need to be energized intellectually.
Design work-loads for them smartly as K. work consumes time and time.
Expect shorter job contract and take it as a norm.

4. What Is a Knowledge Worker?
S/He is able to find, understand and use K. in the organization on his/her own.
Takes responsibility for his/her own Un-learning / Learning and Re-learning.

5. What Is a Knowledge Worker?
S/He embodies experience, innovation, creativity, and then transform his/her experience into K. for leveraging products or services of the firm!

6. What Is a Knowledge Worker?
Transforms business and personal experience into K. through capturing, assessing, applying, sharing, and disseminating K. within the organization to solve specific problems or to create value

7. Personality and Professional Attributes
Holds unique values
Aligns personal and professional growth with corporate vision
Adopts an attitude of collaboration and sharing
Has innovative capacity and a creative mind

8. Personality and Professional Attributes
Has a clear understanding of the business he/she is a part
Willing to learn, unlearn, and adopt new ways that result in better ways of doing a job

9. Personality and Professional Attributes
In command of self-control and self-learning
Willing to grow with the company

10. Core Competencies
1.Thinking skills—having a vision how the product or the company can be better
2.Continuous learning , unlearning and relearning in tune with fast-changing conditions

11. Core Competencies
3. Innovation and Creativity—”dreaming” new ways to advance the firm
4. Innovative Teams and Teamwork—via collaboration, cooperation, and coordination

12. Core Competencies
5. Risk taking and potential success—making joint decisions with calculated risk
6. Decision taking —be willing to embrace professional discipline, patience, and determination

13. Core Competencies
7. Culture of responsibility toward knowledge—Loyalty and commitment to one’s manager or leader

14. Factors Limiting K. Workers Productivity
Ensuring the right match between the vocational needs of knowledge workers and the requirements of their jobs
Achieving and maintaining match with the work environment are basic motives of human work behavior

15. Factors Limiting K. Workers Productivity
When the individual achieves correspondence, he or she can continue with future opportunities with the firm,
If NOT …………. ?

16. Smart Leadership Requirements
Assessing core competency of the firm
Response to the firm’s internal shortcomings
Candid knowledge of the external market and the nature of the competition in the marketplace
Online response to the company’s external environment
Measuring the return on time

17. will be highly sought after?
In 21st Century
Managers, who are Self Motivated
and have good
Interpersonal Skills
Who are
Achievement Oriented,
Flexible, and
Adaptable…
will be highly sought after?
Today’s specialist knowledge
rapidly becomes obsolete !

18. How To Broaden The Horizon ? 9 Recurring Characteristics
1. Initiative taking.
2. Good Net-workers.
3. Self-management.
4. Effective Team-workers.
5. Demonstrate Leadership.
6. Supportive Followers.
7. Broad Perspective.
8. Show-and-Tell.
9. Organization Savy… (Aware of org. politiking and knows his / her way how to get things done!

19. FACTORS, NEED MANAGING WELL
Focus On
Relationships
And
Results
Time
Resources
Tasks
Work
Information & Knowledge
Values
Communications & Social Network
Intellectual
Capability
Social and
Emotional

20. PERSONAL DEVELOPMENT
Knowledge and Personal capital needs constant Updating and Refreshing to maintain their Market Value……….

21. PERSONAL DEVELOPMENT Identifying a learning need.
Five Tips for Continuous Learning:
Identifying a learning need.
Developing a learning event.
Identifying learning resources.
Scheduling time to do it.
Making time to review and to practice.

22. Leverage your Intellectual Capital ?
Selling yourself and your knowledge
is an intangible sale !
Can’t sell like soap and biscuits?
How to sell it?
Develop your repute, and then
let your reputation attract
people / companies to YOU !

23. The Soft Side Always Wins !
Encourage every team member to create new knowledge in the interest of the project
Help knowledge workers do their jobs

24. The Soft Side Always Wins
Allow knowledge workers to participate in major company decisions, which can pay off in intrinsic and extrinsic benefits for the company and employees alike
Encourage knowledge workers to learn as they earn a living on a regular basis

25. Learning Organization
Learning organization—an organization of people with ingrained commitment to improve their capacity, to create, and to produce what they want to produce!