1. Welcome to MySafeWorkplace® Training for
Enterprise Portal Users
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

2. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Overview
Introduction to MySafeWorkplace®
Benefits of MySafeWorkplace®
Company Policies
Possible Topics to Report
Service Availability
How to File a Report
Anonymity Options
Report Distribution
Checking Report Status
Frequently Asked Questions
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

3. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Development History
Business Controls’ investigative experience and extensive employee interviews determined that employees often knew about violations, but had no resource to report them and feared retaliation
BCI formulated a safe and confidential tool for employees to report incidents anonymously
In existence since 1999, two years prior to Sarbanes-Oxley
Used by more than 1 million subscribers in over 20,000 locations and 80 countries worldwide
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

4. MySafeWorkplace® Overview
24 / 7 / 365 hotline and internet reporting available throughout the world
Unique offering of 3 anonymity levels, allowing for additional and continued anonymous communication with the reporting party
Instantaneous notification of reports sent to management based on incident type, location, and organization
Automatic tracking and retention of reports, investigatory notes, and communications with the reporting party
Trending and analytics available, as well as basic statistics by type and location
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Confidential and Proprietary

5. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Benefits
Comply with legislation
SOX
OSHA
Federal Sentencing Guidelines
Provide early-warning of misconduct
Manage risk and mitigate litigation
Support good faith investigation
Automated distribution of reports eliminates opportunity for human intervention and preserves report integrity as submitted by the reporting party
Create inhospitable environment for misconduct
Create safe environment for employee
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6. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Additional Service
Consultations with in-house fraud examiners, corporate investigators, behavioral science specialists, and other subject-matter experts on request
Skilled call center, scalable and flexible to meet your needs
Call center agents available 24 / 7 / 365
Multi-lingual capability (170+ languages)
Calls answered by a live agent
Call agents use the same report intake form as web users
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Confidential and Proprietary

7. MySafeWorkplace® An Added Employee Benefit
This tool is NOT a replacement of current policies and procedures - it is an added benefit
Employees should use the company’s current policies and procedures to bring forward concerns
If an employees does feel comfortable with these procedures, or wish to stay anonymous, they should use MySafeWorkplace®
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

8. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Company Goals
Insert summary of the company’s goals in providing a reporting tool for employees, and perhaps restate the company’s ethics, code of conduct, or other policies governing employee misconduct and reporting – and how MySafeWorkplace® will help you achieve your goals.
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

9. Report Intake Portal versus Enterprise Portal
The Report Intake Portal refers to the website used by employees and others to submit incident reports
The Enterprise Portal refers to the website you will use to:
Configure and maintain the tool for your use:
Define incident types, locations, departments, and other configuration settings
Define distribution settings used for automated routing and notification of reports
Set up users and access levels
Manage reports submitted:
Access and manage incident reports
Communicate with reporting parties
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10. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Report Intake Portal
Reports may be filed via web portal (Internet) or hotline (call center)
May also be used as a case management tool for recording and tracking internal reports made through alternate avenues, such as an open-door policy
Intuitive and easy-to-complete report form, includes:
Definitions of terminology
Required elements
User Tools
Spell-check and review before submission
Ability to update before submission
Ability to check status, communicate with organization
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Confidential and Proprietary

11. Report Intake Portal Available 24 x 7 x 365 by Phone and Internet
Toll-free phone access
Calls answered by a live agent
Assistance available for over 170 languages
Report submitted through the same website
Access code and personal password provided to check the status of the report
Internet access
Easy to complete report form, including spell-check and review before submission
Definitions provided where needed
Access code and personal password provided to check the status of your report
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12. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
What Can Be Reported?
The company has customized a list of different incident types that can be reported, including:
Theft or Vandalism
Accounting/Audit Related Complaints or Concerns
Compliance/Regulation Violations
Discrimination
Employee Relations
Environmental Issues
Ethics Violations
Falsifying Documents
Harassment
Poor Customer Service
Sexual Harassment
Substance Abuse
Unfair Labor Practices
Unsafe Work Conditions
Workplace Violence
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

13. Make a Report www.MySafeWorkplace.com
The reporting party can check on the status of their own report through the call center or website.
The reporting party can speak with a live call center agent or use the website to submit a report.
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14. Organization Name Search
Type in the company name in the search field, and then select it in the drop-down selection box below. Once completed, click on Next.
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15. Selection of the Incident Type
The company has customized a complete list of incidents you can file a report on.
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16. Three levels of anonymity:
Incident Report Form
Locations and Departments can be selected from pick lists; or departments can be entered free-form.
Three levels of anonymity:
In addition to remaining anonymous or providing contact information, you may Remain Anonymous Toward Your Organization. At the organization’s request, MySafeWorkplace® can contact you for follow-up – which allows for ongoing communications while protecting your anonymity.
The date and time of an incident can be specific or general (such as “last week” or “ongoing”).
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17. Importance of Anonymity Choices
You decide whether or not to provide any contact information!
Stay anonymous and do not provide any contact information
Provide contact information
- or -
You may choose to Remain Anonymous Toward Your Organization, but provide MySafeWorkplace® staff with contact information.
If you choose this option, the Company will not know who you are and will not know any of your contact information
This option is very helpful to enable communications between you and the Company. If you do not respond to messages posted by the Company via the MySafeWorkplace® website, the Company can request that MySafeWorkplace® contact you on their behalf. You then have the option to view the message and respond via the website; or provide your response to the staff at MySafeWorkplace® who will post your reply.
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18. Select Location and Department
Select the location where the incident occurred (a location selection is required)
Select from the department drop-down list, enter a department name in the box provided, or bypass it entirely (department identification is not required)
Select the date and time of the incident, either from the drop-down date and time fields, or enter an unspecified time in the box provided (such as “last week” or “ongoing” )
The only department associated with this location is ALL, and that is to be sensitive to your anonymity. Some departments may have only a couple of people associated with it and Corporate Express wanted you folks to have the ability to make the decision as to whether or not you would disclose which department/or area in this facility you work in.
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19. Follow-up questions are based on answers provided
Incident Questions
Only questions pertinent to the incident type will be displayed
Accounting Error:
What monetary loss?
Follow-up questions are based on answers provided
Threat of Violence:
Were you the target?
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20. Spell Check Available
You can check for any spelling errors prior to submitting your report and when you post any follow-up messages to the Company
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21. Suspected Involvement
This feature allows you to identify the individuals you suspect may be involved.
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22. Submit Your Report Document Your Access Code and Password
Note: Your report is NOT submitted until you see this screen!
MSW ********
Instructions to log into the website or call back to check on your report
Randomly generated access number unique for each report
Your personal password, which you create
Discuss wallet cards here! Possibly distribute or at the end……
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23. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Report Distribution
Reports are distributed within 3 minutes of submission
Distribution is based on organization, location, and incident type selected
Notification of reports can be done by , including pager, PDA, or cell phone alert (via address)
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

24. How to Check Report Status
You are encouraged to check status within hours of submission
Two Ways to Check Report Status
Go to and click “Report Status”
Call and ask for “Report Status”
You MUST have your access number and password - both of which are provided upon submission of your report
Anonymously communicate with your organization by using the Message Board (“Talk to Your Organization” button on the report form)
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25. Check Status www.MySafeWorkplace.com
You can check on the status of your own report through the call center or website.
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26. Report Status Portal
Login screen where you can access your report. You will enter your unique MSW Access Number and your Personal Password.
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27. Report Status and Message Board
Status of reports will be either New, Reviewed, Action Pending, Closed, or Reopened
Check for messages, reply to messages, or post new messages here
Add more information to your report or reply to a message posted from the Company
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28. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Enterprise Portal
Configure report distribution, manage and track reports, as well as define access for designated individuals – Enterprise Portal (EP) users
EP users receive notification within three minutes of report submission based on incident type, location, and organization
EP users review reports, communicate to reporting parties, capture case management notes, and close reports through the Enterprise Portal
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Confidential and Proprietary

29. Enterprise Portal Organizational User Types
Overall system administration and management of users and distribution settings:
Organizational Super Administrator (OSA)
Full access and full notification of reports
Determines appropriate internal escalation path and investigatory protocol for reports received
Organizational Manager (OM) – full access; notification based on user groups
Organizational Administrator (OA) – data entry function to create user records, locations, departments, etc.
Report access and management
Receive notifications and manage reports, including message boards, status changes, and priority settings
Modify organization, location, or incident type selected by a reporting party in order to update distribution
Assign EP users as needed to specific reports
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30. Enterprise Portal Additional User Types
Report access and management
Designated Recipient (DR)
Access to specific reports, with or without notification, as assigned through distribution settings
Utilize message boards for communicating with the employee (“Talk to Reporting Party”)
Utilize message boards for communicating with other Enterprise Portal users responsible for investigation (“Investigatory Notes”)
Change the status of a report
Change the priority settings, if configured for use
Cannot modify the organization, location, or incident type selected by the reporting party (or as modified by an Organizational level user)
Cannot modify system configuration settings
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

31. Enterprise Portal Additional User Types
Information Only
Read Only (RO)
View-only access to specific reports, with or without notification, as assigned through distribution settings
View-only access to message boards
Cannot utilize message boards for communicating with the employee (“Talk to Reporting Party”) or for communicating with other Enterprise Portal users responsible for investigation (“Investigatory Notes”)
Cannot change the status of a report
Cannot change the priority settings, if configured for use
Cannot modify the organization, location, or incident type selected by the reporting party (or as modified by an Organizational level user)
Cannot modify system configuration settings
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32. Internal Protocols for Investigation and Communication
Who should post messages? Investigatory notes?
When is it appropriate to post messages?
What should messages contain? (Standardized content, identification of contacts for the reporting party, reassurance of anonymity and confidentiality)
Who is chiefly responsible for the investigation on a report?
When, how, and to whom should issues be escalated?
What are the specific protocols for investigations?
How to maintain confidentiality of the report?
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33. User Access Access the Enterprise Portal at:
You will receive a welcome letter which will give you the URL above, your user name, and your initial system-generated password.
When you first log in, you will be prompted to create your own personal password.
Keep your user name and password confidential!
If you forget your password or want to change it in the future, just click on the “Forgot your password?” link on the Enterprise Portal login page.
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34. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Troubleshooting Tips
Check your spam filters: be sure that is an accepted sender
Check your browser settings: be sure that pop-ups are allowed from
Pop-ups are used for message boards and print views.
Check your ActiveX Control settings:
Browser options
Security settings
Enable ActiveX Controls
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35. Enterprise Portal Login
Enter your user name and system-generated password from your welcome letter (copy and paste works well)
You will be prompted to create your personal password
If you forget your password or want to change it, simply click on “Forgot your password?”
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

36. Email Notification of Incidents
provides a link to the report, but NO identifying information about the report itself, other than the incident type:
“A new incident from MySafeWorkplace® requires your immediate attention. The reporting party selected the incident type XXXXX for this report. Click MSWxxxxxxxxx to view the incident.”
All users initially assigned to the report are listed in the
You must log in to the Enterprise Portal to view a report
If you do not review (open) the report, you will receive a reminder notification every 24 hours until you review the report. (This applies to ALL users assigned to a report who are receiving notifications.)
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37. Sample
Link provided to the specific incident report, without disclosing any identifying or specific information, requiring authorized Enterprise Portal user login.
List of other Enterprise Portal users who received notification
Incident Type identified (as selected by the reporting party).
Check spam filters – should be a “safe sender”
External addresses may need to be tested; or have notices routed from a company address
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

38. Incident Report Overview
Filters to display your list by
Organization, status, type, or priority
– or any combination of all filters
Navigation links to Incident Reports, Statistics, My Profile
Message Board Postings (messages / replies) for Investigatory Notes (IN) and Reporting Entity (RE) messages
“# of messages / # of replies”
Listing of all reports you have access to; Incident Number is a link to the report itself.
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

39. Incident Report Format
General Information (date, time, and location of incident)
Message Boards
Investigatory Notes
Reporting Party
Logs of report status, users assigned, and view (who has accessed the report by date and time)
Update functionality (distribution elements, priority, and status)
Incident description, including
Anonymity preference
Questions / answers
Suspected party exclusions
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

40. Incident Report Format
Message Boards
Incident Submission Summary
Status Log
Update Distribution and Status
Users Assigned Log
Anonymity Level
View Log
Incident Description and Questions/Answers
User Exclusions
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41. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Grant/Remove Access to Reports Only available to “organizational” level users
EP users may be added to or restricted from reports by using the “Grant/Remove Access” button and simply selecting the user and providing a reason for the change.
An audit history is provided to track all changes to EP users assigned to a report.
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

42. Enter subject line and message; spell check available before saving
Message Boards
Investigatory Notes (internal) – Allows Enterprise Portal users to post messages to each other and maintain case management information for each investigation. Investigatory notes are NOT viewable by the reporting party.
Talk to Reporting Party (external) – Enterprise Portal users can communicate with reporting parties while maintaining the anonymity of BOTH parties.
Messages may be marked as “Attorney Work Product,” which is a unique feature of MySafeWorkplace®.
Enter subject line and message;
spell check available before saving
Final opportunity to modify message before it is saved! Once saved, the message CANNOT be deleted or modified.
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43. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Report Status Types
New – system assigned status when a report is submitted by a reporting party, and has not been opened or viewed by an EP user
Reviewed – system assigned status at the point that an EP user opens and views a report
Action Pending – a manually assigned status to indicate that action is being taken
Closed – a manually assigned status to indicate that no further action is being taken
Reopened – a manually assigned status to open a previously closed incident
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

44. Important Steps to Take
Open the report (remember, each assigned user must open the report – if not, a daily reminder is sent until you do)
Communicate via the message boards
Acknowledge receipt of the report and next steps as appropriate
If desired, give the reporting party your contact information
Save important case management information in Investigatory Notes
Proof your messages before saving, and be sure you are in the correct message board (investigatory notes versus talk to reporting party)
Change the report status when appropriate
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending

45. Communication of New Service
Expected launch date
Employees notified of new service by:
Posters
Wallet cards
Brochures
Newsletters
Employee handbooks
Reminder that current policies and communication procedures are still in place – MySafeWorkplace® is an additional anonymous and confidential tool for employees
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46. Your Role in the Communications Campaign
What is your role in ensuring employees understand how and why to use MySafeWorkplace®?
Will you be distributing printed materials and explaining MySafeWorkplace® to your employees?
Do you understand the current policies and procedures for employees to raise concerns?
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47. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Recap of MSW Benefits
Facilitates compliance with the Federal Sentencing Guidelines and Sarbanes-Oxley 301
Allows you to “seek guidance” from Certified Fraud Examiners, Corporate Investigators, as well as Forensic Psychology experts
Establishes an early warning system and creates an inhospitable environment for those individuals who know the system is in place
Reduces:
Corporate litigation exposure
Losses from workplace misconduct, such as fraud, theft, and substance abuse
Risk to employee safety and welfare
Lets your employees know you care about their safety and value their opinions!
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48. COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending
Thank You. We look forward to implementing this new employee benefit!
COMPANY CONFIDENTIAL (c)2012 Convercent Patent Pending