1. Confident Communication

2. Some Examples of Group Ground Rules
We communicate openly
We focus on our strengths
We value our differences
We practice confidentiality
We participate openly and fully
We use time wisely
We come to meetings well prepared
We acknowledge that everyone brings value, talent,
skill and resources to the group
We communicate effectively
We have fun!
We focus on group learning, and not individual problems
We avoid side-tracking and personal agendas
We respect each other
We are open to new ideas
We willingly pitch in and help others
We learn from our problems and mistakes in a positive way
We transfer learning into effective action
We share information
We strive for consensus when making decisions
We celebrate regularly!

3. How we do things around here
Culture is
How we do things around here
Collis P Huntington 1886
BRON from here

13. Useful Phrases: a verbal toolkit
“Please help me, to help you....”
Minimise the Problem... “I’m sure we can sort this out easily...”
Give their Excuse for them... “You probably didn’t realise...”
“What would you now do, if you were me?...”
Seeding the subconscious – “Here’s an idea I think is really going to suit you….”
“By the way....”

15. Confident Communication