1. NATIONAL STRATEGIES FOR IMPLEMENTING THE

2. The aim of the study led by EIPA
THE AIMS OF THE STUDY
The aim of the study led by EIPA
about national strategies of CAF diffusion
is to promote a national strategy shared at European level
The study led by EIPA allows to:
Identify the task of the national agencies in the CAF diffusion
Point out the guidelines for the CAF promotion in the new member states

3. In mostly European countries the CAF diffusion and promotion have been
THE TASK OF NATIONAL CORRESPONDENTS AND TECHNICAL AGENCIES IN CAF DIFFUSION
In mostly European countries the CAF diffusion and promotion have been
entrusted to specific subjects
Subjects directly appointed by a single Ministry
universities, academies or technical agencies of local or national relevance such as the FORMEZ
Reports and firm knowledges of the context where the public administrations act and a deep experience about the themes of TQM
make the interventations more efficacious

4. DIFFERENT LEVELS OF SUPPORT AT NATIONAL LEVEL (1)
Group 1
There is no official support for the CAF
Group 2
The CAF is recommended as one tool (among others)
Group 3
The CAF is recommended and supported through corresponding activities
Group 4
The CAF is recommended and promoted as main quality improvement tool and supported through corresponding activities
Group 5
Using the CAF is mandatory
Cyprus
Ireland
Luxembourg
Malta
Netherlands
Romania
Czech Rep.
Denmark
Finland
Greece
Poland
Spain
Norway
Sweden
Austria
Estonia
Germany
Hungary
Italy
Portugal
Slovak Rep.
Slovenia
Belgium

5. DIFFERENT LEVEL OF SUPPORT AT NATIONAL LEVEL (2)
It comes out two remarks:
In no country has been introduced as a mandatory tool and make it in such way doesn’t seem relevant to the quality and the nature of its use by public administrations
There is no spontaneous movement of the administration concerning the CAF use(except for Finland and Norway)
A systematic politics of the tool diffusion,
the definition of a “CAF strategy” at central level,
is a way to adopt in a dissemination politics

6. ECONOMIC AND FINANCIAL RESOURCES ENGAGEMENT
The investement level , meaning the financial and human resources
invested by Member States, has been different
Group 1
Little or no specific resources
Group 2
Limited amount
Substantial amount
Cyprus
Ireland
Luxembourg
Malta
Netherlands
Romania
Estonia
Finland
Norway
Slovenia
Spain
Czech Rep.
Denmark
Austria
Greece
Poland
Portugal
Sweden
Germany
Hungary
Italy
Slovak Rep.

7. activities and different tools to promote and spread the use of CAF
Tools and strategies carried out at national level (1)
The Member States, since 2000 to date, have realized a relevant number of
activities and different tools to promote and spread the use of CAF
Informative and spreading tools
Tools to support and give out the use
Tools to support the application

8. Austria, Belgium, Estonia; Austria, Belgium, Germany
Tools and strategies carried out at national level(2)
Categories
Tool or activity
Country
Support
Advice (to individual organizations)
Austria, Belgium, Estonia;
Germany, Italy, Norway
Case studies
Spain
CAF- based projects
Denmark
Data base/good practice
Austria, Belgium, Germany
Hungary; Slovenia; Spain
E-learning
Austria; Germany; Portugal
Electronic application tool
Sweden
Electronic evaluation tool
Austria; Germany; Sweden
Implementation
Pilot projects
Czech Republic; Estonia; Hungary; Italy; Norway; Portugal; Slovak Republic; Slovenia
To be continued

9. TOOLS AND STRATEGIES CARRIED OUT AT NATIONAL LEVEL (3)
Categories
Tool or activity
Country
Information
Publications (leaflets not included)
Belgium, Germany
Quality conferences
Estonia; Hungary; Italy; Norway; Portugal; Slovak Republic
Implementation
Quality awards/contests
Austria; Belgium; Estonia; Germany; Italy; Portugal
Support
Questionnaires
Portugal
Special guidelines
Hungary; Portugal
Special training (development for the CAF)
Austria; Belgium; Denmark; Estonia; Poland; Slovenia; Spain
User Conferences
Germany; Hungary; Italy
Worksheets
Austria; Germany; Ireland; Portugal

10. TOOLS AND STRATEGIES CARRIED OUT AT NATIONAL LEVEL (4)
It is not possible to think one tool as more efficacious than another
nor that it exists a better strategy both because
The interventations are closely linked to the national context
To use different tools can result efficaceous

11. TOOLS AND STRATEGIES CARRIED OUT AT NATIONAL LEVEL (5)
Some tools:
Pilot Projects (e.g. Italy, Norway)
Quality Awards carried out at different levels (e.g. Belgium, Italy, Portugal)
User Conferences or workshop (e.g. Germany, Hungary, Italy)
Training

12. TOOLS AND STRATEGIES CARRIED OUT AT NATIONAL LEVEL (6)
All the countries agree on giving to the TRAINING
an important task for the requalification of human resources
envolved in self assessment and for the organzation itself.
“Assessment without training takes the risk to be considered as a play
of which it just needs to learn the rules and plan and check the phases ”

13. Review and update phase Acting and facilitating
GOOD PRACTICE PROPOSAL (1)
EIPA summarizes in the following PDCA cycle the different strategies used at national level
Review and update phase
3rd phase
Checking (C)
Planning phase
Technical Agency
1st phase
2nd phase
Planning (P)
Doing (D)
4th phase
Acting and facilitating
Acting (A)
Pilot phase

14. GOOD PRACTICE PROPOSAL (2)
Planning
The definition of a CAF strategy, at central and political level, results to be an essential element to promote the diffusion of the tool and to ensure the quality of the applications according to a modernization and changement based view
Pilot Phase
This second phase, by operative carachter, proposes a number of jointed tools and strategies :
a testing action
A first CAF training action
A spreading action of the tool to a wider audience

15. Verifying and Updating Acting and facilitating
GOOD PRACTICE HYPOTHESIS (3)
Verifying and Updating
The informative feedback of the second phase , through the analysis and elaboration of the Pilot phase results, would allow to start a third phase of verifying and reformulating the Spreading Plan
Acting and facilitating
Reformulating the plan would allow, in the last phase, to concretely start a number of initiatives and specific tools, linked to the national context, aimed to facilitate CAF use and implementation