1. Eurostat, Central User Support User Support in figures Luxembourg, April Lucia Alexandroae, Natalia Petrovova Eurostat, DG.01 Communication

2. STATISTICS
(reference period 2016)
April 2017

3. Commercial companies/enterprises Students/Academics/Researchers
The main users in 2016
Central Support
National Supports*
Commercial companies/enterprises
44%
39%
Students/Academics/Researchers
26%
29%
Private users 8%
10%
*statistics calculated based only on the data available in the Assist system from year 2015, 2016 not yet available
April 2017

4. The main request types in 2016
Central Support
National Supports*
Availability of data/publications
57%
49%
Methodological requests
18%
19%
Verification of data
15%
20%
*statistics calculated based only on the data available in the Assist system from year 2015, 2016 not yet available
April 2017

5. User support requests treated by statistical domain, 2016
Central Support
National Supports*
*statistics calculated based only on the data available in the Assist system from year 2015, 2016 not yet available
April 2017

6. User support requests treated in the Central User Support by origin, 2016
Total number of requests received – 2690
April 2017

7. User support requests treated in the Central User Support, 2011 - 2016
April 2017

8. User support requests treated in the Central User Support, 2011 - 2016
April 2017

9. Requests count by month, 2016
April 2017

10. User Satisfaction Survey
(2016 edition)
April 2017

11. The 2016 survey covered four main aspects:
1) information on types of users and uses of European statistics,
2) quality aspects,
3) trust in European statistics,
4) dissemination of statistics (including the question on satisfaction with user support service).
The survey was carried out from 19 April until 22 June 2016.
invitations were sent out to about registered Eurostat users. A total of 3038 (1,9%) replies were received.
April 2017

12. User groups, 2016 (covered by the User Satisfaction Survey)
April 2017

13. Satisfaction with user support services, 2015 - 2016
April 2017

14. Satisfaction with user support, 2011 - 2016
April 2017

15. to all the Support Centres
Thank you
to all the Support Centres
in the ESDS network
for good cooperation
April 2017