Download presentation
Presentation is loading. Please wait.
Published byGregory Riley Modified over 5 years ago
1
Eurostat, Central User Support User Support in figures Luxembourg, April Lucia Alexandroae, Natalia Petrovova Eurostat, DG.01 Communication
2
STATISTICS (reference period 2016) April 2017
3
Commercial companies/enterprises Students/Academics/Researchers
The main users in 2016 Central Support National Supports* Commercial companies/enterprises 44% 39% Students/Academics/Researchers 26% 29% Private users 8% 10% *statistics calculated based only on the data available in the Assist system from year 2015, 2016 not yet available April 2017
4
The main request types in 2016
Central Support National Supports* Availability of data/publications 57% 49% Methodological requests 18% 19% Verification of data 15% 20% *statistics calculated based only on the data available in the Assist system from year 2015, 2016 not yet available April 2017
5
User support requests treated by statistical domain, 2016
Central Support National Supports* *statistics calculated based only on the data available in the Assist system from year 2015, 2016 not yet available April 2017
6
User support requests treated in the Central User Support by origin, 2016
Total number of requests received – 2690 April 2017
7
User support requests treated in the Central User Support, 2011 - 2016
April 2017
8
User support requests treated in the Central User Support, 2011 - 2016
April 2017
9
Requests count by month, 2016
April 2017
10
User Satisfaction Survey
(2016 edition) April 2017
11
The 2016 survey covered four main aspects:
1) information on types of users and uses of European statistics, 2) quality aspects, 3) trust in European statistics, 4) dissemination of statistics (including the question on satisfaction with user support service). The survey was carried out from 19 April until 22 June 2016. invitations were sent out to about registered Eurostat users. A total of 3038 (1,9%) replies were received. April 2017
12
User groups, 2016 (covered by the User Satisfaction Survey)
April 2017
13
Satisfaction with user support services, 2015 - 2016
April 2017
14
Satisfaction with user support, 2011 - 2016
April 2017
15
to all the Support Centres
Thank you to all the Support Centres in the ESDS network for good cooperation April 2017
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.