1. ISO 9001:2000 Awareness Training
5/20/2019
ISO 9001:2000 Awareness Training

2. The Purpose of this Overview
“What is ISO 9000?”
What will it require from YOU, as a (Company) Employee?

3. Things You Should Know Co Objective
How do you know how to do your job?
What do you do if you find a defect?
Are there written instructions for your job?

4. International Organization for Standardization
What is ISO?
International Organization for Standardization

5. 3 Major Requirements for ISO 9000 Certification
A standard system for documenting quality practices (i.e. a Quality Manual)
A system to track that the quality practices are in place and effective (Audits)
A third party (Registrar), whose function is to audit, certify and maintain certifications of organizations

6. Types of ISO 9000 Audits Gap Analysis Self Certification Audit
Registration Audit

7. Self Certification Audit
Perform Gap Analysis
Action Plan Developed from Gap Analysis
Action Plan Implemented
Perform Internal Audit
Corrective Action
Perform Self Certification Audit

8. Registration Audit Select Registrar Registrar performs Gap Analysis
Action Plan developed from Gap Analysis
Action Plan implemented
Perform Internal Audit
Corrective Action
Registrar performs Registration Audit
Registration complete or corrective action

9. Audit Results
Observation: Statement of fact made during a quality audit and substantiated through objective evidence
Conforming: Meets the intent of the standard
Nonconforming: Non-fulfillment of a specified requirement

10. Types of Nonconformities
Major Nonconformity: Absence of a required procedure or the total breakdown of a procedure
Minor Nonconformity: Single observed lapse in a procedure

11. Registration Cycle Registration is valid for three years
Surveillance Audits (Maintenance Audits)

12. Your Role During the Audit
Know the Quality Policy-
When asked “Who is responsible for Quality?” the answer is- “Everyone”
If asked “How do you know how to do your job?” the answer is- “Through Training”

13. Know the Co Management Representative(s)!
They are the key contact for the ISO 9000 program; they are responsible for your co Quality Manual; they will notify your Area Manager of upcoming audits.

14. ISO 9000 Documentation Structure

15. Do what you Document (Audits)
ISO 9000 Awareness
Document what you do
(Quality Manual)
Do what you Document (Audits)
Prove it!
(Records)