1. COMPLAINT ANALYSIS FOR THE FY 2017 -18

2. SUMMARY Category Received Directly from Customers
ANALYSIS OF CUSTOMER COMPLAINTS FOR THE FY
Category 
Received Directly from Customers
Received through Banking Ombudsman
Outstanding at the beginning of the Quarter
Received during the Quarter
Settled during the Quarter
Outstanding at the end of the Quarter
Forgery 00
Deficiency in Service 08
1288
1271 25
Loans related 16
443
451 02 55 54 03
Complaints against staff 01 40
Service Charge
372
370 18 38 39
Dep. Related
297
292 06
ATM/POS related 04
899
898 05
144
146
Total 46
3339
3322 63 12
300
304

3. CATEGORIZATION OF COMPLAINTS RECEIVED FOR THE FY 2017 -18

4. Thank You