1. CCS
Hyundai Customer Care
System Manual

2. Index System information Dashboard view Selecting a category
Compliments
Complaints
Other

3. System information System Requirements
Please consult with your IT System Administrator that the PC in use meets the following standards .
Operating System
Processor
Memory
Monitor
Software
Network
Microsoft Windows 7® or higher (Note use Windows Explorer 10 and lower)
Pentium® 1 GHz processor or compatible processor (higher is desirable)
512 MB RAM min (1GB desirable)
1024 x 768 min recommended
Microsoft Office
100Mbps network speed – minimum
Internet Browser
CCS is supporting Google Chrome®. .

4. Logging onto the CC system
Website :
After entering the ‘User Name’ and the ‘Password’ click on the ‘Login’ button to enter the next screen of the CC system.
Note:
ID logins and passwords will be provided to you.
Only 1 login per dealer

5. Dashboard overview

6. Dashboard overview
Total cases logged
Total by Category

7. Dashboard overview Total cases escalated To the Regional due to
No activity .

8. Dashboard overview Current cases not resolved yet .
Consultant to do closure
call to customer

9. Dashboard overview Total cases closed Total cases that had
to be reopened

10. Selecting a category Click on Helpdesk
Select a category to view any logged cases

11. Compliments
CCS screen view when selecting compliments , captured compliments will be shown here.
Click on view to open up the captured ticket.

12. Complaints
CCS screen view when selecting complaints , captured complaints will be shown here.
Click on view to open up the captured ticket.

13. Other
CCS screen view when selecting other, captured tickets will be shown here.
Click on view to open up the captured ticket.
This option is used for general communication from HASA to Dealership and needs to
Be monitored .

14. Once you have selected the view icon button, the following screen will appear.

15. Customer Details

16. Case Information & Status

17. Vehicle details

18. Video, picture & audio files can be uploaded

19. View case notes and chat history .