1. Office 365 Performance Management

2. Meet Paul Andrew | @pndrw
Office 365 Technical Product Manager
Office 365 datacenter, networking, identity management
Passion for informing and inspiring IT Professionals to create simpler solutions to complex problems
Meet Ed Fisher
Americas Cloud Services Senior Consultant
Deployment Consultant for Public Sector and Commercial Customers
Team SME for networking and security

3. M7: Best practices & real customer projects planning Internet capacity

4. Agenda
Customer experiences
Best practices

5. Customer experiences

6. Customer experiences
Data gathered from existing Office 365 MT and Office 365 GCC customers who migrated from on-prem environments
Illustrative of what other customers have seen
Trends and averages are fairly consistent

7. #1-Federal Government Agency
Civilian Public Sector, cabinet level agency
24K users
18K in DC area with centralized Internet
6K spread across US in 4 offices with own Internet
Migrated from Exchange 2003
98% in cloud 2% on-prem
MX remains on premises
O365 outbound routed back to on-prem
Already constrained, ordered 4X circuit increase
Main office went from dual OC-3 to dual OC-12
Remote offices ordered comparable upgrades
Average 24% increase in their Internet utilization

8. #2-Commercial customer
Shipping Company
15K users
Global distribution
9K spread across North and South America with centralized Internet, 6K throughout EMEA
Migrated from Lotus Notes and Exchange 2010
90% in cloud 10% on-prem
MX remains on premises
O365 outbound routed to Internet
Customer had ample bandwidth in both central office and regions
Average 20% increase in their Internet utilization

9. #3-Non-profit Qualified as a GCC customer
70K users
Broad distribution throughout the US
One central operations office (5K) and hundreds of regional offices (65K)
Migrated from Exchange 2003 and multiple independent systems
Major consolidation effort, including regional offices that used personal accounts
100% in cloud
MX to Office 365
O365 outbound routed to Internet
Average 10% increase in their Internet utilization at central office
No impact to regional offices

10. #4-Commercial customer
Logistics and manufacturing company
20K users
US based, with global operations including South America, South Africa, EMEA and APAC
Tenant in NOAM
Migrated from Exchange 2003
100% in cloud
MX to Office 365
O365 outbound routed to Internet
Average 20% increase in their Internet utilization at central office
Some remote offices had to upgrade circuits
WAN or Internet depending on location
HQ in Australia had to double their bandwidth from 10Mbps to 20Mbps

11. Other customers reviewed
On average, customers see a 20% increase in Internet utilization
2.5% on the low end
28% on the high end
Remote offices that had local Exchange are the hardest hit
User driven PST import and synching large SPO document libraries can have significant impact
Customers not performing MRS moves saw significant impacts on the days after migrations with OST downloads

12. In the real world
Customers will always want to know the exact impact Office 365 will have on their network
But they will not have a good understanding of their current network
Few if any tools to evaluate
No baselines for calculators
Increasing bandwidth is both extremely expensive and time consuming
ISP lead times
Hardware upgrades

13. Best practices

14. Preferred practices Start with headroom on all circuits
Get to pilot as quickly as you can and use it to predict velocity
Follow the conservation recommendations
Locate DNS and Internet egress as close to clients as you can
Reduce redundant hops and extra latency
For Exchange customers, always push Hybrid Coex
If pressed, use 20% as a starting point

15. Bandwidth planning recommendations
Plan for growth
Consider lower CIR with higher burst
Spread migrations
Cutover MX
Outlook 2013 SP1
Pilot Lync audio and video
Internet egress and DNS

16. Bandwidth conservation strategies
Remote offices
Spread migrations
Internet filtering
Use split-tunneling for VPN
Use modern clients in cached mode or use OWA
Move files to SharePoint Online
Use the 50GB mailboxes, not the archives
Do not rebuild profiles unnecessarily
Limit/prevent PST uploads by users
Use Lync Online -csconferencingpolicy

17. M7 Summary: Best practices & real customer projects planning Internet capacity
Customer experiences
Best practices