1. IBT: Management
Management Functions

2. What is a manager?
A Manager is a person responsible for carrying out the management process within an organization to achieve the organizational goals.
Managerial Skills include:
Conceptual(P)-develop plans, strategies and vision
Technical(P)-ability to work with other people in teams
Human(P)-use of knowledge/techniques of particular discipline to attain ends
Design(S)-problem solving skills
Communication(S)-exchange ideas and information effectively
Leadership(S)-influence other people to achieve the common goal

3. Characteristics of managers
Managerial Characteristics include:
Communication
Planning
Leadership
Problem Solving
Optimistic
Accountability

4. Part one: Management functions
Management is the skillful use and coordination of all the business’s resources in a systematic and effective way to achieve particular goals.
Management Functions include:
Planning
Organizing
Directing
Controlling

5. Planning
Planning is an ongoing process of setting goals, deciding when and how to accomplish them, and determining how best to accomplish them.
Three types of plans are used in business management:
Strategic Plan. A strategic plan lays out a broad course of action to achieve a long-term goal.
Tactical Plan. A tactical plan outlines specific major steps for carrying out the strategic plan.
Operational Plan. An operational plan details the everyday activities that will achieve the goals of the tactical plan.

6. Organizing
Organizing is an ongoing process of arranging and coordinating
resources and tasks to achieve specific goals.
Organizing creates structure. It puts the people and resources in the right places and in the right combinations to maximize production and minimize costs.
One of the most important organizing tasks is choosing and hiring the best employees, training them properly, and assigning them authority and responsibilities.
Managers create organization charts that outline the chains of command within the business and the working relationships between different groups of people.

7. Directing
Directing is an ongoing process of leading, influencing, and motivating employees so they will work together to achieve specific goals.
Leaders must have good interpersonal skills. These are skills used by people as they interact with others.
The ultimate goal of directing is team building, which is motivating individuals in a group to work together to achieve a shared goal.
The three basic leadership styles are:
Authoritarian
Democratic
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8. Controlling
Controlling is an ongoing process of setting performance standards, measuring actual performance, comparing actual performance to the standards, and taking corrective action if actual performance does not meet the performance standards.
Businesses set performance standards on many components—production, costs, customer service, employee actions, equipment, finances, inventory levels, product quality, profits, and sales.
Many businesses use the controlling management function to monitor the quality of the goods or services they sell.
A quality control program is a program used by a business to ensure that its products or services meet specific quality standards.

9. Maintaining a Healthy Business Environment
Workplace climate refers to the general feeling in a business, and is shaped by the psychological states and attitudes of the people who work there.
A company image is the perception (thoughts, attitudes, opinions, and beliefs) that the public holds about a company. Companies build image every time they interact with the public.

10. styles of management Management Styles Autocratic Democratic
Participative
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