1. What is Communication?

2. What is Communication? Symbolic Verbal or Non-Verbal
Words, gestures, attire, posture, voice and more.
The message is more important than the words.

3. Context occasion people task
A role is a part played in a specific situation
A norm is a guideline of what’s appropriate for a specific situation.

4. Standard An established level of requirement or excellence.
Appropriate for Self
Appropriate for the Listener
Appropriate for the Occasion
Appropriate for the Task

5. Characteristics of a competent communicator
Knowledge
Attitude
Skills

6. people with specific responsibilities who are united for a purpose.
Organizations
people with specific responsibilities who are united for a purpose.
Functions:
Identity: defines who you are
as a person.
Unity: joining together on a task.
Preservation: fortify our beliefs
and values.

7. Culture
Ethnic Culture – the set of life patterns passed down from one generation to the next in a group of people.
Organizational culture – how an organization thinks, what it finds important, and how it conducts business.
Culture Shock – confusion or anxiety that sometimes results when people come into contact with a culture different than their own.

8. Elements of culture
Structure – parts of the organization as well as the relationship between the parts.
Systems – systems must be in place to give coordination to a specific goal.
Values & beliefs – governs the groups policy and actions.
Personal values
Organizational values

9. Elements of Culture pt. 2
Goals – organizations try to set & reach goals. Goals come from values & beliefs.
Environment – physical surroundings: home, school, community
Traditions – carried out year after year. A practice or ceremony.
Heroes – one who is respected & admired for the contributions made to society.

10. Why is having good communication skills important?
You spend anywhere from 75 to 95% of your time each day using some form of communicating.
Choices in the morning
Choices at work or school
Choices at home
Choices at other social situations

11. Competent Communicator
Knowledge – being informed for accurate and recent information
Attitudes- influence the way you see yourself and other people.
How attitudes impact others
Managing your attitude
Changing your attitude
Skills – a variety of skills helps you communicate
-Task skills – needed to get a given job done
-Relationship skills – needed to nurture and maintain goodwill