1. Warm up
What do you think you could do to improve communication with the person you struggle to get along with?

2. Warm up
Who do you have the hardest time getting along with? Why do you think you have such a hard time getting along with that person?

3. Communication

4. Child-Like
This style of communication is the easiest and most natural to use. It is also very immature and the least effective method of communication when you are an adult.

5. It is characterized by:
-Self-Centered Motives -Verbal Abuse
-Giving Orders -Not Listening
-Whining -Interrupting
-Name Calling -Topping
-Yelling Throwing Tantrums
-Acting Out of Control

6. Parent-Like
This style of communication has nothing to do with age or being the mother or father. In fact, two-year-olds are very good at this. It is the mode of communication that directs others’ behaviors. It is effective in that you usually get someone to comply or act a certain way, but it is a one-way or dictatorial communication.

7. It is characterized by:
-Giving Instructions
-Demanding
-Directing
-Ordering
-Punishing

8. This style of communication gets the point across and affects the behavior of others. It is commonly used to deal with someone who is communicating as a child. Teens want to be treated as adults, but when they resort to child-like communication techniques, others around them resort to using parent techniques.

9. Adult-Like
This style of communication is the highest level and is the most desirable and effective.

10. It is characterized by:
-The desire for open, two-way communication
-Taking responsibility for comments and actions
-Remaining calm
-Showing respect for other’s feelings and opinions
-Wanting to resolve problems with a win-win attitude
-Having trust in others
-Controlling emotions while discussing

11. Communication Techniques

12. There are 3 types of communication:
Constructive
Destructive
Non-verbal

13. Constructive Communication
This contributes to a meaningful exchange of ideas and/or leads to understanding.

14. Examples are: -Giving positive or encouraging messages
-Asking questions
-Sending clear, concise messages
-Being honest and open
-Keeping the confidences of other people
-Speaking with respect
-Using tact- (communicating something sensitive without hurting or offending)
-Being a good listener

15. Destructive Communication
This is talk that “hurts.” Some messages discourage rather than encourage helpful or constructive communication.

16. Examples are: -Gossip, lies, blaming and accusing -“You” messages
-Insults, harassing, teasing
-Gossip, lies, blaming and accusing
-“You” messages
-Sexual Harassment
-Threatening
-Sarcasm- (when a person says one message, but nonverbal expressions and the tone of voice send another message)
-Interrupting or dominating the conversation
-Swearing

17. Non-Verbal:
Nonverbal communication is the way a person expresses him/herself through movement, posture, and facial expression. It is possible to send one type of verbal message and at the same time, a different type with body language. Nonverbal communication is VERY powerful and can often be misinterpreted.

18. What are some examples of non-verbal communication?

19. (This really works!! You should try it!)
Communication Tip #1
Use “I” messages!
- I feel ~ makes you responsible for the statement
When ~ Describes the situation
Because ~ tells why you feel the way you do
(This really works!! You should try it!)

20. - Say what you mean and mean what you say!
Tip #2
Be clear
- Say what you mean and mean what you say!

21. Tip #3
Ask questions
If you are not clear on what someone is saying….ASK QUESTIONS!!
Restate what someone has said to make sure that you really did understand what they said.
“S0 you are feeling sad because…”

22. Tip #4
Be a good listener
- Studies indicate that 60 percent of the time that you communicate is spent listening! If you are a poor listener you are a poor communicator.

23. How can you let people know you are listening?