1. A benefit included in your Enterprise Solutions Membership
Patient Access Essentials
A benefit included in your Enterprise Solutions Membership

2. What is Patient Access Essentials?
Online, self-paced training program – available 24/7
Developed based on best-practices for training Patient Access staff
Comprehensive overview of the revenue cycle
Helps staff understand how their role impacts revenue cycle performance
Emphasizes importance of patient experience

3. Patient Access Essentials: Why is it Beneficial?
Benefits for Providers
Offers a simple, affordable training solution to enhance revenue cycle performance
Provides a quick ROI by managing/preventing denials
Provides staff with the tools for effective Patient Financial Communications
Enhances patient satisfaction
Benefits for Staff
Saves supervisors time by providing consistent, high-quality training to revenue cycle teams and new hires
Trains staff quickly to be more productive, accurate, and patient- focused from day one
Supervisors are provided real-time learner assessment to monitor skills and competency gaps
Helps retain and engage staff in support of long-term career growth
Benefits for Patients
Ensures knowledgeable and accurate provider-patient interaction
Provides tools to meet clearly- defined patient expectations from initial contact through billing process
Helps staff to educate patients about their financial responsibility
Promotes a positive customer experience

4. Patient Access Essentials: Intended Learners
Current Patient Access staff
Can be used as additional training or a refresher course
New Hires to the Patient Access staff
Can be incorporated as part of the new hire training
Anyone needing foundational training for Revenue Cycle activities

5. Patient Access Essentials: Learning Objectives
Once this course is completed, staff will be better prepared to:
Understand the impact of the patient access role in driving revenue cycle performance
Reduce denials through accurate data collection, insurance verification, authorizations and benefit coordination
Enhance the patient experience
Communicate the patient’s financial responsibility effectively
Comply with HIPAA requirements

6. Patient Access Essentials: Program Overview
Four online, self-paced courses covering:
Revenue Cycle Overview
Customer Service & Patient Satisfaction
Importance of Insurance Verification
A Day in the Life of a Patient Access Superstar
Final assessment with learner feedback
Tools and templates for use as Job Aids
Certificate of Completion

7. Patient Access Essentials: Let’s Get Started
Include Patient Access Essentials in your new hire training and as a continuing education goal for current employees.
Access to Patient Access Essentials and other HFMA resources are available to employees free of charge as part of your Enterprise Solutions membership. 
To activate your HFMA membership, visit hfma.org/join and enter your group discount code to bring the total membership cost to $0.
If you have any questions or concerns please contact your Enterprise Solutions Specialist at HFMA or