1. Chapter 6: Principles of Interviewing

2. Interview Characteristics
Purposeful
Control
Two parties
Amount of speaking
Different types

3. Planning the Interview
Define goal
Identify/analyze other party
Knowledge level
Other’s concept of self
Your image
Attitude

4. Planning the Interview
Prepare list of topics
Choose best interview structure
Highly structured
Nonstructured
Moderately structured

5. Planning the Interview
Consider possible questions
Primary and secondary
Open and closed
Factual and opinion
Direct and indirect
Hypothetical & critical incident
Leading

6. Planning the Interview
Arrange setting
Time
Of day
Schedule of people
Place
Distraction-free
Physical arrangement

7. Conducting the Interview
Opening
Greeting & building rapport
Orientation
Reason for interview

8. Conducting the Interview
Opening
Information needed
Ground rules
Length
Motivation

9. Conducting the Interview
Body: Interviewer
Control & focus
Listen actively

10. Conducting the Interview
Body: Interviewer
Probe for information
Elaboration
Clarification
Paraphrasing
Silence
Prods

11. Conducting the Interview
Body: Interviewee
Listen actively
Give clear, detailed answers
Correct any misunderstandings
Cover your agenda

12. Conducting the Interview
Closing
Review & clarify results
Establish future actions
Conclude with pleasantries

13. Ethics of Interviewing: Interviewers
Make only promises you are willing and able to keep
Keep confidences

14. Ethics of Interviewing: Interviewers
Allow interviewee to respond freely
Treat every interviewee with respect

15. Ethics of Interviewing: Interviewees
Don’t misrepresent facts or your position
Don’t waste interviewer’s time