1. Problem solving and decision making
11-2
Problem solving and decision making

2. Goals
List the five steps in the decision making model

3. Problem solving and decision making
The ability to understand and solve problems is an important skill
A PROBLEM exists whenever there is a difference between what is actually happening and what the individual or group wants to be happening.
If your objective is to produce 475 units a day but you are only producing 400, you have a problem

4. Problem solving and decision Making
PROBLEM SOLVING is the process of selecting an alternative course of action in order to meet objectives.
DECISION MAKING is the process of selecting an alternative course of action to solve a problem.
Goal of human relations is to create a win-win solution!

5. Decision making styles
Take the quiz!

6. Decision Making Styles
Reflexive Style
Reflective Style
Consistent Style
Makes quick decisions
Does not consider all alternatives
Positive: Decisive
Neg: Quick decisions can lead to not the best answer
Takes plenty of time to make a decision
Positive: Not rushed decisions
Neg: Waste time and lose opportunities
May seem indecisive
Does not rush or waste time to make a decision
They know when they have the facts
Positive: Decisive and takes opportunities
Uses Decision-Making Model

7. Decision-Making Model1
Identify the Problem 2
Set Objectives and Criteria 3
Generate Alternatives 4
Analyze Alternatives and select one 5
Plan, Implement the decision, and control

8. Creativity and group problem solving
CREATIVITY means the ability to develop unique alternatives to solve problems.
INNOVATION is the organizational implementation of the creative ideas.

9. Stages of the creative process
Preparation
What is the problem?
Gather facts, others opinions.
Find new angles
Possible Solutions
Create a large list – no bad ideas
Brainstorm!

10. Process Continued… Incubation Evaluation
After creating your list of possible solutions, take a break!
Give time for the solution to come to you
Does not have to be long
Evaluation
Be sure your solution is practical

11. Case study