1. Problem -solving techniques

2. Force-field analysis
To change a product. Think of all negative forces beforehand.
List and discuss various forces that are in favour ( driving forces) of the change
List and discuss forces that are against proposed change (restraining forces)

3. Chair technique
Explain the problem aloud to an imaginary person sitting in a chair.
Encourages clear thinking

4. Empty chair technique Similar to the chair technique
Voice your grievances and or frustrations
Another person writes down the grievances or the problems.

5. Brainstorming Generate many ideas quickly.
Three steps. Write down all thoughts regarding a certain problem.
Take down ideas one by one and list advantages and disadvantages.
Evaluate each idea and choose the best

6. Delphi technique Involves a series of confidential questionnaires
Step 1: