1. Senior Director, Global Business Operations & Marketing
Suzette Godwin Romer
Senior Director, Global Business Operations & Marketing
Copyright © 2016 ADP, LLC

2. 2016 Rank in Financial Data Services: #1
About ADP
650,000+ businesses across the globe rely on ADP for cloud-based Human Capital Management solutions that unite HR, payroll, talent, time and benefits administration.
Industry Leadership
We pay 26 million (1 in 6) workers in the US and 13 million elsewhere
Electronically moved $1.7 trillion in client tax, direct deposit and related client funds in fiscal 2016 within the US
Processed nearly 60 million W-2s in 2016 within the US
More than 67% of the Fortune 500 companies and more than 80% of Fortune 100 use at least one of ADP’s services
90%+ client retention and average client tenure of 11 years
Stability and Leadership
$12 billion in revenue
Fortune 500 ranked 248 and Fortune Global 2000 ranked 354
Largest provider of HR Services in North American, Europe, Latin America and the Pacific Rim
Exceptionally strong AA/Aae rating
Our People
56,700 associates supporting clients in more than 100 countries
Provide service and support in more than 30 languages
Manage 2,000+ tax agency relationships in US and abroad
Numerous awards for Development & Diversity
2016 Rank in Financial Data Services: #1
Copyright © 2016 ADP, LLC

3. Human Capital Management
Our approach to helping you succeed
Human Capital Management
We focus on our clients’ biggest investment, challenge and opportunity – their people.
From
Recruitment
Technology
Innovation To
Retirement
Compliance
Service
Insights
Support
Copyright © 2016 ADP, LLC

4. Time and Labor Management
Comprehensive HCM framework
Integrated, comprehensive portfolio. Innovative, cloud-based delivery.
Cloud-based Software
Recruiting
Learning
Performance
Compensation
Succession
HR System of Record
Mobile
Portal
Reporting
Analytics
Time and Labor Management
Payroll
Processing
Managed
Comprehensive
Delivered as a Service
Copyright © 2016 ADP, LLC

5. Our CPQ Journey Where We Started (2012)
Implement fast, with Phased Approach
Focus on Shortening the Sales Cycle
Replace paper orders and legacy systems
Simplify paperwork to improve Buyer’s experience
Introduce eSignature
Automate workflow to reduce, simplify and accelerate decision making
Improve Sales Handoff to Implementation
Eliminate duplicate data entry
Automate Order Routing
Reduce errors
Auto-provisioning orders
Establish a strong Support model
Establish a Mobile Strategy and Infrastructure
Bonus – Improve SFA adoption!
Copyright © 2016 ADP, LLC

6. Our CPQ Journey Where We Are Today
8 core product groups, spanning 4 divisions (more on the way)
5800 users, primarily Sales
260k quotes created past 12 months
For our Small Business market, 79% were eSigned – 65% on an ipad
Mobile Guided Selling model
Integrated with SFA, eSignature, CLM
Deal Desk / Margin Analysis Support
Back-end Auto-Provisioning and Oracle Financials integration
Copyright © 2016 ADP, LLC

7. Recent Modernization Initiatives
Copyright © 2016 ADP, LLC

8. CPQ Platform Optimization
Oracle PS Engagements to Optimize our CPQ Install:
Phase 1 Completed.
Refactoring our large Pricing function – we simplified and reduced code by 40%
Develop Coding Framework
Modernize our laptop UI – we rebranded our laptop experience to align with mobile UI branding and optimized layout)
Phase 2 Completed.
Replaced custom coding to leverage native functionality
Code optimization for simplification, improved performance and elimination of duplicate and unneeded customizations
Outside-In Assessments Completed
Identify areas for platform and process optimization, and leverage best practices and industry standards to enable expedited scalability to other BUs.
Copyright © 2016 ADP, LLC

9. Introducing Mobile UI
We previously had one layout that was used for both iPad and layout use.
We created a separate Mobile configuration for iPad use to leverage the new platform functionality.
Benefits:
Optimized & Easy to Read
iPad Friendly Motions – collapse, swipe, sliding drawers
Performance Improvement
Updated and Consistent Look and Feel
No More ‘Pinch and Zoom’
Copyright © 2016 ADP, LLC

10. ESO Mobile for iPad
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12. ESO Mobile for iPad
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13. ESO Mobile for iPad
Copyright © 2016 ADP, LLC

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Copyright © 2016 ADP, LLC

18. Where We Were Before ‘Pseudo Waterfall’ CPQ Release Methodology
Challenges:
8 weeks to change a button label?
Lengthy Requirements docs required weeks in advance – quickly stale
Missed deadlines – disappointed stakeholders
Large groups on team calls – small participation, wasted time
“Sprints” aren’t really Sprints
Copyright © 2016 ADP, LLC

19. Our Agile Transformation
Benefits We Are Seeing:
More Productive
Faster releases of enhancements and new features
In the past 7 months we’ve released 200+ enhancements in Team 1 alone
More Efficient
Just in Time Requirements, allowing team to move at the speed of Sales, with ability to accommodate change
Changed Mindset
Embracing Change
Higher Employee Engagement, with Focused Teams, Improved Collaboration and Trust
Agile Focus
Higher Quality - Less errors and hot-fixes, due to ongoing testing and stakeholder demos
More Predictable Outcomes in Development Timelines
Copyright © 2016 ADP, LLC

20. Our CPQ Journey Where We Are Going Next
CPQ Expansion to other Divisions and New Products
PS Engagement to support Acquisitions
Continued Optimization our Agile Model
Upgrading our SFA Integration Package
Leveraging new release capabilities – including converting all our documents to Doc Designer
Expanded Business Administration of CPQ
Focus on KPI and Metrics
Copyright © 2016 ADP, LLC

21. Senior Director, Global Business Operations & Marketing
Suzette Godwin Romer
Senior Director, Global Business Operations & Marketing
Copyright © 2016 ADP, LLC