1. Travel Announcements

2. We apologize that Flight M456 has been __________ for 30 minutes

3. The train to London Waterloo will now be _________ from platform 3

4. Attention all passengers, please have you ________ and boarding passes available at the departure gate

5. Please not you must buy ___________ before boarding our trains

6. Unfortunately due to adverse weather the 1:00PM ferry service has been ________, all passengers should contact ________ to rebook or receive a refund

7. Can a Mr Worden please contact ___________ claim as your suitcase has been found

8. Discussion
Have you ever been in a situation travelling where there was no Vietnamese?
How did you find out travel information?
Did you do anything wrong?
If you haven’t what problems might you have at an airport or station?

9. Airport Announcements
Listen to the 3 airport announcements and answer the question ABC

10. What is the purpose of this announcement
Tell all passengers it is now time to get on the plane
Alert final passengers the plane is about to leave
To tell the passengers to turn off their phones

11. Where is the first flight going
Columbia
Hungary
Calgary

12. How long do passengers have to board the plane
1 minute
2 minutes
1 hour

13. What is the purpose of the announcement
Passengers need to get on their plane
Passengers need to make a telephone call
Passengers need to prepare their passport

14. What flight is this the boarding call for
874
784
478

15. What is the purpose of the announcement
To tell passenger the plane is leaving
To tell passengers to check their baggage
To tell passenger they can now check in

16. Where is the flight going?
Japan
New York
Singapore

17. Checking-in at the airport!

18. Checking-in at the airport!, What does this guy ask you?
Discuss and write down what questions you might get asked at the check-in desk.

19. Here are some… a) Where are you travelling to?
b) Can I see your passport please?
c) How many bags are you checking in?
d) Did you pack the bags yourself?
e) Has anyone given you anything to carry for them?
f) Have you got anything sharp in your hand luggage?
g) Have you got any liquids in your hand luggage?
h) Would you prefer a window or an aisle seat?

20. Listen to Katie check in, what questions is she asked
Listen to Katie check in, what questions is she asked. What does she say?
a) Where are you travelling to?
b) Can I see your passport please?
c) How many bags are you checking in?
d) Did you pack the bags yourself?
e) Has anyone given you anything to carry for them?
f) Have you got anything sharp in your hand luggage?
g) Have you got any liquids in your hand luggage?
h) Would you prefer a window or an aisle seat?

21. Listen again When does her flight board? What is her flight number?
What gate does her flight leave from?

22. Problems at check in.

23. Roleplay
2 teams.
First complete your passenger detail

24. Now I will give your paper to someone else on the other team
Now I will give your paper to someone else on the other team. Choose 3 problems for the person’s check in. (Choose at least 2 from my list, you can make one more if you want)
Their name is different on the booking, the have to pay extra to change
The place they are flying to or from is different on your system
The day or time of the flight is different
The flight has been delayed
You have too many or too little passengers
The class they wanted to fly is full! They have to be upgraded or down graded
They cant have the meal they want.
They are not allowed in the First class lounge as they look too poor/ugly

25. Now go through with the passenger the details.
Passenger: “Hello I want to check in”
Staff: “Ok can I take your name”
Passenger: Mr Simon Worden
Staff: “Ok and can I check where you are flying too”
Talk about all the details of the flight and ask all the check in questions
Passengers if something's wrong get very angry!