1. Ch. 3 Listening Hearing vs. Listening Importance for Speechmaking
4 Types of Listening
4 Causes of Poor Listening
Improving Listening

2. Differences:
Hearing – physical (sound waves)
Listening – mental (attending & making sense

3. Listening: Importance
Most of us listen poorly
Listening is needed
on the job
at school
in all aspects of life
Listening improves speaking skills

4. 4 Types of Listening Appreciative (to enjoy- music, comedy, etc.)
Empathic
(for emotional support)
Comprehensive
(to understand)
Critical
(to evaluate-reasoning, evidence, facts)

5. 4 Causes of Poor Listening
Not concentrating
(gap time)
Listening too hard
(for too much detail)
Jumping to conclusions
(assuming w/o hearing entire message)
Focusing on delivery/appearance
(judging the person not the message)

6. 7 Ways to Improve Listening
Take it seriously
Listen actively
Resist distractions
Avoid judging looks or mannerisms
Suspend judgments until after over
Focus on ideas, evidence, & techniques to use
Take notes-main ideas & support