1. DPMS Ticket & Permission Management
Nov. 2016
EWS, SPS

2. Agenda Summary Permission Submit permission request
Approve permission request

3. Summary Ticket Permission request Scenario : Operation problems
Submitter: All DPMS users
Submit ways: Send to or contact itsupport via lync, then ITSupport will assign task to right one.
Permission request
Scenario: All DPMS permission request should follow this process
Submit way: Access to itsupport.lenovo.com to submit request and get approval from line manager.
PS: In order to provide quick response, IT support will solve permission request directly, so please follow steps to submit permission request.

4. Agenda Summary Permission Submit permission request
Approve permission request

5. DPMS permission—submit request
1. Access to ITSupport system, click Service Request -> Request Entry
(IT Support system URL：itsupport.lenovo.com)

6. DPMS permission—submit request
2. Service Categories ->Application System Authorization Request -> Manufactory Application Request

7. DPMS permission—submit request
3. Select “Manufactory App…”

8. DPMS permission—submit request
3. Fill Application Information
1) Production Tier1 : Application-Manufactory Production Tier2: DPMS Production Tier3: *
2) Fill require information
3) Attach application excel file (in next page)
4) Approver is line Manager, please get it approved, then your application will be solved by it support.

9. DPMS permission—submit request
3. User roles

10. Agenda Summary Permission Submit permission request
Approve permission request

11. DPMS permission—approve request
Access to it support system，then click “Approval central” page to approve.
(it support system url: itsupport.lenovo.com)