1. LEADERSHIP QUIZ
CHAPTERS 7-10

2. True or False?
1 - Communication consists of only a verbal process between two people.

3. True or False?
2 - “I messages” lie at the heart of aggressive communication and seek to accuse, control, and attack others.

4. True or False?
3 - Your physical appearance is one of the ways we communicate with others nonverbally.

5. True or False?
4 - Women have traditionally experienced the same level of professional success as men if they are competent and qualified.

6. True or False?
5 -Dominant diversity groups generally are not willing to welcome less dominant groups into the melting pot.

7. True or False?
6 -The last step of the decision making process is to follow up and evaluate the results.

8. True or False?
7 - As a leader, avoid seeking advice and obtaining opinions from others as this shows a lack of management ability and will reduce the confidence other people will have in you.

9. True or False?
8 - When you are examining the pros and cons of each proposed alternative that you are considering in a decision making process, you are using a “cost-benefit analysis.”

10. 9 - Conflict can be an asset or a liability.
True or False?
9 - Conflict can be an asset or a liability.

11. True or False?
10 - Conflict that is a positive influence and serves the interest of the organization is called “dysfunctional conflict.”

12. Multiple Choice
11 - When you are empathetically listening and understanding another person’s point of view without having to change it, you are using
Passive/aggressive communication
“You messages”
Validation
Non-verbal communication

13. Multiple Choice
12 - Research indicates that _____ percent of our communication comes through the non-verbal channels of communication.
20-30
40-50
55-70
75-90

14. Multiple Choice 13 - Affirmative Action was introduced in 1961
Because of the legislative amendment proposed by Dr. Martin Luther King, Jr.
Because the Hispanic population was increasing at the same rate as the African American population in the United States
To ensure job and university applicants were treated equally
To ensure the Bakke case against the University of California was implemented throughout the entire higher educational system.

15. Multiple Choice
14 - The belief that certain groups are inherently superior to others is called
Ethnic advantage
The glass ceiling
Racism
assimilation

16. Multiple Choice
15 - A traditional non-diverse corporate culture that prevents promotions and leadership opportunities for minorities and creates barriers can be referred to as
Glass ceilings
Walls
Escalators
All of the above

17. Multiple Choice 16 - The most popular decision making approach used is
Using intuition
Going by hunches
Experience
Using a decision tree in a graphic visual form

18. Multiple Choice 17 - The first step in decision making is
Generating alternatives
Selecting a solution
Identifying and defining the specific problem
Evaluating results.

19. Multiple Choice
18 - The most common cause of conflict within an organization is
Unclear objectives
Incompatibility
Vague performance measures
Ill-defined decision making processes

20. Multiple Choice
19 - When a person is using a problem-solving process in handling conflict, he or she is using the conflict style of
Avoiding
Collaborating
Compromising
accommodating.

21. Multiple Choice
20 - Which of the following are not one of the five conflict strategies?
Competing
Avoiding
Collaborating
Arbitrating
Compromising