1. Introduction to Mediation

2. Key Points Most disputes are resolved outside the court system.
Mediation is a popular and effective form of dispute resolution.
Mediation is voluntary and confidential.
The steps of a typical mediation.

3. Alternative Dispute Resolution
Negotiation
Arbitration
Mediation

4. Negotiation
The disputing parties talk to each other about their problem and try to reach a solution that is acceptable to them.

5. Arbitration
The disputing parties agree to have another person listen to their arguments and make a decision for them.

6. Mediation
A person not involved in the dispute helps the disputing parties talk about their problem and settle their differences.

7. The Benefits of Mediation
Voluntary
Confidential
Effective
Enforceable
If settlement reached and written as legally binding contract
Free
Through many community mediation programs

8. The Steps of Mediation Introduction Telling the story
Identifying positions and underlying interests
Identifying alternative solutions
Revising and discussing solutions
Reaching an agreement