1. Intro to communication

2. In what ways do we communicate?
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In what ways do we communicate?

3. What is needed for communication to occur?
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What is needed for communication to occur?

4. The Communication Process
MESSAGE
words, body language and symbols that convey an idea
SENDER
transmits message
FEEDBACK
words, body language and symbols that respond to the sender’s message
RECEIVER
intercepts and interprets message; transmits feedback

5. Problems with the process
Have you ever been involved in miscommunication? How did it happen? What was the result?
A COMMUNICATION BARRIER is any obstacle that gets in the way of effective communication.

6. Types of barriers
Attitudinal
Social
Education
Cultural
Environmental

7. How do we eliminate communication barriers?

8. To the sender
THINK before you speak. Take your time deciding what exactly you want to say and how best to say it!
ARTICULATE your words. Slow down and pronounce each word correctly for maximum clarity.
WATCH the receiver of your words to make sure you are getting the correct response.

9. To the receiver
ASK questions if unsure of message or simply to clarify message.
LEARN to have an open-mind and sympathize with others.