1. Examples of Good Customer Service
Greeting customers with a smile – attitude and behaviour
Providing information about products in store
Having enough staff for customers to speak to
Meeting specific customer needs
Dealing with problems effectively
Staff should know the scope of their job role
After sales support
Working under pressure
Confirming customer needs have been met

2. Consistent and Reliable
 If customer service is consistent it means the same procedures are used to same high level of standard
The same service every time
Reliable
 being dependable, delivering regular responses to all customers.

3. P2 - Describe the characteristics of reliable and consistent customer service

4. Your task… Choose ONE from the following businesses:
Thorpe Park
Next
PC World
Fitness First (or any leisure centre)
A hotel
A café/ restaurant or your choice
Apple
Game
P2 is about how you provide consistent and reliable customer in your chosen business

5. Examples of Good Customer Service
Greeting customers with a smile – attitude and behaviour
Providing information about products in store
Having enough staff for customers to speak to
Meeting specific customer needs
Dealing with problems effectively
Staff should know the scope of their job role
After sales support
Working under pressure
Confirming customer needs have been met