1. 2. Online shopping (company)
Katarina Gerjevič, Dejan Bobnarič, Pia Jankovič, Aileen Kunz, Michael Sapel, Christina Fischer, EPC – Slovene Consumers Association
Gimnazija Brežice,

2. How to shop safely over the internet within the EU?

3. The case: „Colourblind consumer“
Ellen wants to buy curtains on the Internet
2 weeks later she got the product
but the colour was not the one she ordered
What are her rights?

4. Slovenia vs. Germany

5. Slovenia 14 days‘ time to inform the trader
30 days to send the item back
2 years warranty
The consumer has to pay for a delivery
You have 2 months‘ time to contact the trader if there are any material deficiencies
you can demand for a repair, money return, reducing the price or replacement

6. Germany 14 days‘ time to inform the trader
30 days‘ time to send the item back
3 years warranty
The trader has to pay for the delivery when the price is over 40€
You have unlimited time to contact the trader if there are any material deficiencies

7. Different prices?
Slovenia: Germany:

8. Why?
The competition in Germany is bigger than in Slovenia and because of this the prices in Germany are lower than in Slovenia
There are different marketing strategies