1.
April 17, 2009 eGov Workshop: Cloud Computing and Interoperability Daniel Burton Senior Vice President Global Public Policy Salesforce.com

2. The World Today My Yahoo Google NY Times Brokerage Banking Salesforce
Credit Cards
Blogs
Open Table
Blackberry

3. The Consumer Web Platforms

4. Q: Why can’t business and government applications be as easy as the Consumer Web?

5. Evolution of Computing
1960’s
Mainframe
1980’s
Client/server
Today
Enterprise Cloud Computing 5

6. Applications Moving to the Cloud
Mainframe
1980’s
Client/server
Today
Cloud Computing Applications 6

7. Platforms Moving to the Cloud
Mainframe
1980’s
Client/server
Today
Cloud Computing Platforms 7

8. Government is Moving to the Cloud
Federal
State
Local
Non-profit

9. Across Segments Economic Development Environment & Natural Resources
Transportation
General
Government
Public Safety & Justice
Science & Tech
Education
Health & Human Services

10. The Cloud Computing Model
Multi-tenant
Pay-as-you-go
Elastic
No Capital Expense
Modest Operating Expense
Scales With Your Business
Yefim Natis, VP, Distinguished Analyst 10

11. Advantages of the Cloud
Client / Server & App Server Platforms
Cloud Computing
Time to Value in Months
Fragmented Security & Compliance
Painful, Risky Upgrades and Updates
Expensive multi-year software licenses
Difficult to Customize and Use
Complex Infrastructure
Time to Value in Weeks
Central Security & Compliance
Automatic Upgrades
Monthly Subscription Payments
Easy to Customize and use
No Infrastructure

12. Granular Real-Time Security Model
Flexible Data Sharing
with Point-and-Click Rules
Field, Object and Record-Level Control
Sharing Across CRM and Custom Apps
Point and Click Permissions
Custom Sharing Rules Across Roles, Profiles, and Channels
Integrated with API, Reporting & Search
Integrated With Single Sign-on

13. ISO 27001 Real-Time Security
The World’s Most Trusted Security
that Improves in Real-Time with Testing by Every Customer
Application Security
ISO 27001
SSL encryption
Identity confirmation
SAS 70 Type II; SysTrust certified
FDA CFR Part 11 & Part 820
Network Security
IP restrictions
Fault tolerant, multi-layered firewall
Intrusion detection
3rd party assessments
Facility Security
24 x 365 security
Biometric readers
Silent alarms
CCTV
Motion detection

14. Proven Reliability and Performance10
500
>99.9% Uptime
Page Response Time (ms)
Quarterly Transactions (billions)
Improves with Time, Scale, and Usage
<300 ms response time
Trusted for 10+ Years

15. Real-Time, Transparent System Status
Confidence, Transparency, and Trust
Live System Status
Security Best Practices
Historical Performance

16. Proven, Real-Time Integration
Leverage Your Existing Investments
Connect the Clouds
Native Oracle & SAP Connectors
Consume External Web Services
Build New Web Services
Leverage Existing Investments
60+ Certified Integration Middleware Connectors
Force.com for Facebook
Force.com for Google
Force.com for Amazon Web Services
100M+ API calls/day
>50% of Transactions through Our API 16 16

17. Leverage from all Assets: Integration as a Service
Native Desktop Connectors
Integration Partner Ecosystem
Mash-ups from AppExchange
Native ERP Connectors
Developer Toolkits

18. Force.com  Amazon Web Services
Bring Amazon Web Services To Force.com Applications
Develop in Java, Ruby on Rails, LAMP Stack
Access Mega Storage from Amazon S3
Burst a Force.com App to Amazon EC2

19. Force.com  Google App Engine
Python library and test harness
Access Force.com Web Services API from within Google App Engine applications

20. Force.com  Facebook
Force.com Developers Build Social Apps for The Enterprise
Facebook Users Access Apps
on Force.com Sites

21. The Cloud is a Services Supermarket
Combine platforms: Combine strengths