1. ICT4D @ CRS building capacity, shaping the future March 21, 2013

2. agenda how we got here (past ~3 years) current focus: building capacity whats next: future direction (next 3 years)

3. lets review: how we got here Build commitment to the use of ICT4D solutions Business case for investment in ICT4D solutions developed and communicated Identify funding Establish an ICT4D knowledge exchange program Knowledge & Innovation site Monthly webinars ICT4D conferences Mar 2010 - Nairobi Sep 2010 - Washington Mar 2011 - Lusaka Mar 2012 - Kigali Mar 2013 - Accra Build and maintain a portfolio of ICT4D solutions Portfolio of proven solutions Initiate pilots Innovation fund NetHope Develop CRS capacity to deploy and sustain ICT4D solutions Created an ICT4D service desk Strengthened partnerships with technology companies Objective: Mainstream the use of ICT4D solutions in our programming. our focus over the past year

4. develop capacity by partnerships: portfolio of proven solutions Our Toolbox data collection data aggregation & distribution partner portals and learning platforms When Needed, Custom Applications new or expanded partnerships this year

5. develop capacity: ICT4D service desk –approach Support project requests through 4 standard steps 1 Initiation Project team member submits a project definition (ideally, when writing a proposal) 2 Clarification 1 hour discussion to clarify purpose and scope (project team, GKIM and sector technical advisor) 3 Business Process Up to 3 hours to understand business process to be automated (project team, GKIM and sector technical advisor) 4 Recommendation Up to 3 days of effort to research and craft recommendations (GKIM, with review by sector technical advisor and project team) over 100 project requests during the past year

6. develop capacity: ICT4D service desk – our team ICT Experts Portfolio manager Solution architects Overseas service delivery unit Subject Matter Experts Agro-enterprise M&E Health Emergency Distance learning / HR BDT ICT4D Team Meet weekly Review portfolio Review proposals Provide support Ognen Plavevski Apoorv Pal Simiyu Tete vacancy Or Dashevsky (%) Paola Siemion the core team is in place … now we need to scale

7. develop capacity: global support CRS curriculum & certification demonstrates experience and education to implement and support ICT4D projects Introducing: Define Curriculum, Prepare Materials Validate Using GKIM Staff Jan 2014DecNovOctSepAugJunMayApr 2013Jul Train Pilot Cohort Global Launch

8. whats next Goal: Demonstrate high program quality and impact using ICT4D solutions Use of ICT4D solutions is globalized through toolkits tailored to sectors with the requisite support capacity and effective transition to partners Adopt universal electronic data collection tools and a culture of data sharing; apply innovative data analytics that have a decisive impact on outcomes Empower vulnerable communities and strengthen systems through information services, improved through direct feedback and developed in a locally sustainable model

9. whats next: toolkits, scale, support Objective: Use of ICT4D solutions is globalized through toolkits tailored to sectors with the requisite support capacity and effective transition to partners Global Solutions No pilots, always seek scale Develop support models with partners and beneficiaries Sustainable solutions Toolkits By sector: Agriculture, Emergency Operations, Health Matrixed by function: M&E, Learning

10. whats next: data Objective: Adopt universal electronic data collection tools and a culture of data sharing; apply innovative data analytics that have a decisive impact on outcomes Universal Collection Consistent tools to collect data Data collection is timely, accurate, cost effective Adopt, adhere to and influence data standards Democratize Access Enable data visualization and self- service data access tools By default, data is shared Beneficiaries can access data about their community Innovative Analytics Enable data-informed decision making Develop capacity to apply geographic and statistical analytics

11. whats next: information services for beneficiaries Objective: Empower vulnerable communities and strengthen systems through information services, improved through direct feedback and developed in a locally sustainable model Empower and Strengthen Systems that deliver meaningful information Leverage proliferation of mobile phones Improvement Through Feedback Facilitate locally developed solutions Feedback from beneficiaries shapes information services Locally Sustainable Solutions Strengthen partnerships to sustain solutions Define sustainability model from the start

12. summary: building capacity, shaping the future How we got here: 3 year plan to mainstream the use of ICT4D solutions in our programming Current focus: Capacity through partnerships, ICT4D service desk, global support and certification Whats next: Demonstrate high program quality and impact using ICT4D solutions global toolkits data collection & analytics information services for beneficiaries

13. stephen.hellen@crs.org | 1.443.955.7131 | skype: stevehellen