1. Verbal Language is…
A system: consists of sounds, words, and their arrangement
Symbolic
Conventional
Learned

2. Denotation vs. Connotation
Denotation is the dictionary definition
Connotation is the hidden meaning of a word
Often feelings or associations the words arouses
Varies from person to person based on personal experiences with the word

3. Nonverbal Language is…
Facial expressions
Be careful in interpreting because people often attempt to mask their true feelings by adopting a facial expression that is associated with a more expected reaction.
Eye contact
In America, generally interpreted as a sign of honesty and straightforwardness.
Gestures: movements of arms, hands, and fingers
Posture
Movement: the way you walk, stand, sit, and perform actions

4. Paralanguage
Using voice variation and extraneous words and sounds to communicate
Pitch
Volume
Rate
Quality or tone of voice
Also includes use of pauses