1. Chapter 8 Working with People

2. Diversity
Refers to the great variety of people and their backgrounds, experiences, opinions, religions, ages, talents and abilities.

3. Prejudices
Negative biases or feelings, towards people of a particular ethnicity or culture and are not based on fact.

4. Stereotype
Assumption that all members of a group fit the same pattern.

5. Cultural Tendencies
Common beliefs, such as religion or a common way of acting.

6. Modeling Setting the example of appropriate behavior.
Who should do this?
The Manager
Good model or not so good model?

7. Benefits of Diversity
Creates a more enjoyable and productive environment
Attracts more customers
Becomes an employer of choice
Improves legal protection

8. Cross-Cultural Interaction
Meaningful communication among employees from all backgrounds
Participate in diversity training
Model behavior
Integrate diversity into the mission statement
Encourage studying and using different languages
Use multilingual materials

9. Equity & Diversity Awareness Quiz
When you are completed with the quiz, pick the most shocking statistic and write a brief summary as to why you selected it.

10. Preventing Harassment in the Workplace

11. Behaviors of a Good Leader
Provides direction
Leads consistently
Influences others
Motivates others
Coaches and develops others
Anticipates change
Fosters teamwork

12. Motivation Internal or intrinsic External or extrinsic
Drive to do personal best
External reward

13. Management Lab

14. The Interview
At some point in your career you’ll have to interview for a job or promotion. What about the questions?
What can be asked and
what can not be asked
in order to avoid
discrimination?

15. Questions that can not be asked
Race
Ethnic background
Country of origin
Former or maiden name
Parents’ names
Languages other than English
(unless a second language is required)
Prior arrests – convictions can be asked about
Marital status
Children or plans to have children, child care
Spouse information
Religion
Credit history or personal finances
Disabilities, unless directly related to the job
Height, weight, hair color, etc…

16. Job Description