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Chapter 8 Working with People

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1 Chapter 8 Working with People

2 Diversity Refers to the great variety of people and their backgrounds, experiences, opinions, religions, ages, talents and abilities.

3 Prejudices Negative biases or feelings, towards people of a particular ethnicity or culture and are not based on fact.

4 Stereotype Assumption that all members of a group fit the same pattern.

5 Cultural Tendencies Common beliefs, such as religion or a common way of acting.

6 Modeling Setting the example of appropriate behavior.
Who should do this? The Manager Good model or not so good model?

7 Benefits of Diversity Creates a more enjoyable and productive environment Attracts more customers Becomes an employer of choice Improves legal protection

8 Cross-Cultural Interaction
Meaningful communication among employees from all backgrounds Participate in diversity training Model behavior Integrate diversity into the mission statement Encourage studying and using different languages Use multilingual materials

9 Equity & Diversity Awareness Quiz
When you are completed with the quiz, pick the most shocking statistic and write a brief summary as to why you selected it.

10 Preventing Harassment in the Workplace

11 Behaviors of a Good Leader
Provides direction Leads consistently Influences others Motivates others Coaches and develops others Anticipates change Fosters teamwork

12 Motivation Internal or intrinsic External or extrinsic
Drive to do personal best External reward

13 Management Lab

14 The Interview At some point in your career you’ll have to interview for a job or promotion. What about the questions? What can be asked and what can not be asked in order to avoid discrimination?

15 Questions that can not be asked
Race Ethnic background Country of origin Former or maiden name Parents’ names Languages other than English (unless a second language is required) Prior arrests – convictions can be asked about Marital status Children or plans to have children, child care Spouse information Religion Credit history or personal finances Disabilities, unless directly related to the job Height, weight, hair color, etc…

16 Job Description


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