1. knowledge information public value capability capacity BIM co-design content credibility susceptibility leadership innovation community records attention management ICT collaboration GIS business adaptive resilience productivity culture systems thinking measurement education semantic web ontology networks KNOWLEDGE MANAGEMENT DRIVING BUSINESS EXCELLENCE IN LOCAL GOVERNMENT

2. competent

6. Time 197019902000 $ Services

9. Power Law

10. Tipping point

12. PROBLEM Capability Gap Capacity Gap Credibility Gap

15. Like

18. PROBLEM Capability Gap Capacity Gap Credibility Gap Increased resilience and adaptive capacity. More productive councils and communities. More agile and responsive services Improved public value

24. 11.11.1.11.1.21.21.2.1

30. PROBLEM Capability Gap Capacity Gap Credibility Gap Increased resilience and adaptive capacity. More productive councils and communities. More agile and responsive services Improved public value Knowledge Management Collaboration Public Value BENEFIT STRATEGIC RESPONSE commitment of leadership. motivating culture strategic alliances Human development Vision & Plan Measure Semantic web Collaboration Education Governance career pathways information centric Partnerships technology infrastructure citizens innovative capability maturity security and privacy Shared ICT platforms

31. PROBLEM Capability Gap Capacity Gap Credibility Gap Increased resilience and adaptive capacity. More productive councils and communities. More agile and responsive services Improved public value Knowledge Management Collaboration Public Value BENEFIT STRATEGIC RESPONSE commitment of leadership. motivating culture strategic alliances Human development Vision & Plan Measure Semantic web Collaboration Education Governance career pathways information centric Partnerships technology infrastructure citizens innovative capability maturity security and privacy Shared ICT platforms

32. PROBLEM Capability Gap Capacity Gap Credibility Gap Increased resilience and adaptive capacity. More productive councils and communities. More agile and responsive services Improved public value Knowledge Management Collaboration Public Value BENEFIT STRATEGIC RESPONSE commitment of leadership. motivating culture strategic alliances Human development Vision & Plan Measure Semantic web Collaboration Education Governance career pathways information centric Partnerships technology infrastructure citizens innovative capability maturity security and privacy Shared ICT platforms

33. PROBLEM Capability Gap Capacity Gap Credibility Gap Increased resilience and adaptive capacity. More productive councils and communities. More agile and responsive services Improved public value Knowledge Management Collaboration Public Value BENEFIT STRATEGIC RESPONSE commitment of leadership. motivating culture strategic alliances Human development Vision & Plan Measure Semantic web Collaboration Education Governance career pathways information centric Partnerships technology infrastructure citizens innovative capability maturity security and privacy Shared ICT platforms

34. PROBLEM Capability Gap Capacity Gap Credibility Gap Increased resilience and adaptive capacity. More productive councils and communities. More agile and responsive services Improved public value Knowledge Management Collaboration Public Value BENEFIT STRATEGIC RESPONSE commitment of leadership. motivating culture strategic alliances Human development Vision & Plan Measure Semantic web Collaboration Education Governance career pathways information centric Partnerships technology infrastructure citizens innovative capability maturity security and privacy Shared ICT platforms

35. PROBLEM Capability Gap Capacity Gap Credibility Gap Increased resilience and adaptive capacity. More productive councils and communities. More agile and responsive services Improved public value Knowledge Management Collaboration Public Value BENEFIT STRATEGIC RESPONSE commitment of leadership. motivating culture strategic alliances Human development Vision & Plan Measure Semantic web Collaboration Education Governance career pathways information centric Partnerships technology infrastructure citizens innovative capability maturity security and privacy Shared ICT platforms

36. PROBLEM Capability Gap Capacity Gap Credibility Gap Increased resilience and adaptive capacity. More productive councils and communities. More agile and responsive services Improved public value Knowledge Management Collaboration Public Value BENEFIT STRATEGIC RESPONSE commitment of leadership. motivating culture strategic alliances Human development Vision & Plan Measure Semantic web Collaboration Education Governance career pathways information centric Partnerships technology infrastructure citizens innovative capability maturity security and privacy Shared ICT platforms

37. PROBLEM Capability Gap Capacity Gap Credibility Gap Increased resilience and adaptive capacity. More productive councils and communities. More agile and responsive services Improved public value Knowledge Management Collaboration Public Value BENEFIT STRATEGIC RESPONSE commitment of leadership. motivating culture strategic alliances Human development Vision & Plan Measure Semantic web Collaboration Education Governance career pathways information centric Partnerships technology infrastructure citizens innovative capability maturity security and privacy Shared ICT platforms

38. Lighthouse Projects Collaboration of ICT, RM and GIS Digital Mail Room Digital Cities GIS collaborations - regional capability Building Information Models Partnerships for professional development Social Media

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