1. BUSINESS LEADERSHIP Describe leadership traits and actions
Lesson 3.2
5/23/2019
LESSON 3.2
BUSINESS LEADERSHIP
Describe leadership traits and actions
Explain five human relations activities that are important in business
INTRO TO BUSINESS

2. Leadership in the Workplace
3.2
Leadership in the Workplace
Successful businesses depend on effective leaders to make sure that work gets done correctly, on time, and profitably.
Employees who believe that their leaders respect them have more commitment to their jobs and perform their work tasks better.
Becoming a good leader involves learning about and adopting leadership traits and developing human relations skills.

3. 3.2
What is Leadership?
Leadership is the ability to influence individuals, groups, or teams to accomplish important goals.
Business leadership includes improving profits, the “bottom line” of the business.

4. Leadership Characteristics
3.2
Leadership Characteristics
Leadership characteristics can be learned
Communication
Confidence
Cooperation
Courage
Dependability
Honesty
Initiative
Intelligence
Judgment
Objectivity
Stability
Understanding

5. Leadership Traits and Actions
3.2
Leadership Traits and Actions
TRAIT
ACTION
Communication
Listens, speaks, and writes effectively
Confidence
Willing to make decisions and take responsibility
Cooperation
Works well with others; develops group relationships
Courage
Takes responsible risks; makes unpopular decisions
Dependability
Follows through on commitments
Honesty
Is ethical in decisions and treatment of others

6. Leadership Traits and Actions
3.2
Leadership Traits and Actions
TRAIT
ACTION
Initiative
Has ambition and motivation to get tasks done
Intelligence
Has knowledge and understanding
Judgment
Makes decisions carefully and objectively
Objectivity
Looks at all sides of an issue before making a decision
Stability
Is not too emotional or unpredictable
Understanding
Respects the feelings and needs of others

7. 3.2
CheckPOINT
What two things could you do now to start developing leadership traits?

8. Importance of Human Relations
3.2
Importance of Human Relations
Business managers spend more than half their time in human relations activities, that is, interacting with people.
Five basic human relations skills
Self-understanding
Understanding others
Communicating
Team building
Developing job satisfaction

9. 3.2
Self Understanding
Business leaders must understand their own strengths and weaknesses
A manager cannot always do everything the way employees prefer or make decisions that everyone agree with

10. 3.2
Understanding Others
Recognizing similarities among workers helps to develop stronger teams
Effective leaders know each employees skills, abilities, strengths and weaknesses
Effective leaders involve employees in the business in ways that are beneficial to both the business and the employee

11. Communicating Managers must have good communication skills 3.2
Formal: established and approved by the business
Informal: common but unofficial ways for information to move in an organization
Internal: communication between managers, employees, and workers
External: communication between customers, suppliers, government, etc.
Vertical: communications between management and employees
Horizontal: communications across the organization at the same level. ex: manager to manager
Oral: communications are spoken words
Written: communications include notes, letters, , reports, texting, memos, etc.

12. Team Building Most businesses are organized into groups or teams
3.2
Team Building
Most businesses are organized into groups or teams
For the teams to accomplish their tasks, workers must be able to get along and cooperate
Managers of groups should be able to identify problems and help the group work to resolve them

13. Developing Job Satisfaction
3.2
Developing Job Satisfaction
To achieve employee satisfaction, managers must pay attention to the needs and concerns of employees
Allowing employees to use their skills and abilities makes them feel more satisfied in their job
Rewarding employees for good work also helps
Job dissatisfaction is caused when employees have poor working conditions and ineffective communication

14. 3.2
CheckPOINT
In your own words, name the five human relations skills successful managers possess.