1. Principles of Management
Communication and motivation

2. The Interpersonal Communication Process
All parts of the process are affected by “noise”
Sender
Message sent
Medium
Receiver
Message received

3. Organizational Communication
Formal vs. informal communication
Direction of communication flow
Organizational communication networks
Workplace design and communication

4. Motivation: Maslow’s Hierarchy of Needs
Physiological needs
Safety needs
Social needs
Esteem needs
Self-actualization needs

5. Motivation: McGregor’s Theory X and Theory Y
Workers dislike work and want to avoid responsibility
Workers need to be closely controlled
Theory Y:
Workers enjoy work and accept responsibility
Workers are motivated by participation and responsibility

6. Contemporary Theories of Motivation
Goal-setting theory: goals drive performance
Reinforcement theory: reinforcers drive performance
Equity theory: fair treatment drives performance
Expectancy theory: expected personal and professional outcomes drive performance

7. Designing Motivating Jobs
Job enlargement
Job enrichment
Job characteristics model
Skill variety
Task identity
Task significance
Autonomy
Feedback

8. Current Issues in Motivation
Motivating in a challenging economy
Managing cross-cultural challenges
Motivating unique groups of workers