1. Chapter 7: Types of Interviews

2. Information-Gathering Interview
Types
Investigative
Survey
Diagnostic
Research
Exit

3. Information-Gathering Interview
Approach
Collect background information
Define interview goals & questions
Choose right interviewee

4. Career Research Interview
Value of personal contacts
Conduct research
Be remembered
Gain referrals
Choosing interviewees
Contacting interviewees
Following up

5. Employment Interview Pre-Interview Steps Conduct background research
Contact potential employers
Cover letter
Resume

6. Employment Interview Pre-Interview Steps Prepare for formats
Panel interview
Stress interview
Audition interview
Behavioral interview
Think constructively

7. Employment Interview During the Interview Anticipate key questions
Educational background
Work experience
Career goals
Personal traits
Knowledge of organization & job

8. Employment Interview During the Interview
Respond to employer’s needs & concerns
Be honest
Emphasize positive

9. Employment Interview During the Interview
Back up answers with evidence (PAR)
Problem
Action
Result
Keep answers brief

10. Employment Interview During the Interview Be enthusiastic
Have your questions answered
Rehearse interview

11. Post-Interview Follow Up
Employment Interview
Post-Interview Follow Up
Thank-you letter
Demonstrates courtesy
Reminds employer of you
Provide facts
Reminder of promises
Correct misunderstandings

12. Employment Interview Interviewing and Law BFOQ
Responding to illegal questions
Answer
Seek explanation
Redirect
Refuse to answer

13. Performance Appraisal Interview
Definition and Importance
Let employee know where he/she stands
Develop employee skills
Improve employment relationship

14. Performance Appraisal Interview
Definition and Importance
Help management learn employee point of view
Counsel employee
Set goals for future

15. Performance Appraisal Interview
Steps in Appraisal Process
Review progress
Discuss successes, problems, and needs
Accurate feedback
Job-related feedback
Set goals
Review and respond