1. Taking orders

2. Service of Food and Beverage orders
Beverages are served first. Always serve beverages from the right of the guest.
While the guests are waiting for their meal, bread and butter must be served immediately.
Food order must be announced before the service.

3. Sequence of serving guest is as following:
Guest of honor is served first.
Ladies must be served before Gentlemen.
Older people are served before younger ones.
Host must be served last.
Service of each course should be coordinated in a manner that the guests do not have to wait for a long time between the courses.

4. Sequence of serving guest is as following:
Guest must be asked whether the food is up to their expectation.
Water and other food items must be served/ replenished as soon as it is over.
Before removing anything from the tale, seek guest’s permission.

5. Clearance
Used plates are cleared from the right hand side. Plates are cleared after all the guests on the table have finished their meal. Indication for closing the meal is done by placing knife and fork together across the plate. Clearance is done by right hand and collected on the left hand, by the ‘first plate’ technique.

6. Presenting check Checks must be presented only when asked.
Waiter must bring the check in a neat and tidy folder.
When the guest is leaving the folder must be removed very discreetly.
Tips must never be solicited.

7. Farewell
Guest must be helped in getting up by pulling out the chair for them. Should be assisted with coats/ shawls.  
Must be thanked.
Must be welcomed again…..” Look forward to welcoming you back to the restaurant”, “We hope that you visit us soon”

8. Test your memory and your comprehension: Fill in the blanks with the correct words from the boxes.

9. a
do you recommend e
as a starter please i
I’ll have b
Would you like f
to follow j
I’ll have that c
So that’s g
How would you like k
Are you ready to order d
Still or sparkling h
rare, medium rare l
well done
Waiter: 1…………………………………. ?
Client 1: Yes, I'd like the Waldorf salad 2………………
Waiter: And 3…………………, madam?
Client 1: I'm not sure, what 4……………………….?
Waiter: The sole meunière is very good and very popular.
Client:1 5………………… then!
Waiter: And for you, sir?
Client 2: 6……………….the steak please.
Waiter: 7………………..your steak — 8……….or 9……………..?
Client 2: medium.
Waiter: 10……………. something to drink?
Client 2: Could we have a bottle of rosé and some water please?
Waiter: 11……………..?
Client 1: Sparkling please.
Waiter: 12………….the Waldorf salad and the sole meunière,
medium steak, a bottle of rosé and a bottle of sparkling mineral water.

10. WAITER: Are you ready to order
WAITER: Are you ready to order? CLIENT (female): Yes, I'd like the Waldorf salad as a starter please. WAITER: and to follow, madam? CLIENT (female): I'm not sure, what do you recommend? WAITER: The sole meunière is very good and very popular. CLIENT (female): I'll have that then. WAITER: And for you Sir? CLIENT (male): I'll have the steak please. WAITER: How would you like your steak — rare, medium or well done? CLIENT (male): Medium WAITER: Would you like something to drink? CLIENT (male): Could we have a bottle of rosé and some water please? WAITER: still or sparkling? CLIENT (female): Sparkling WAITER: So that's the Waldorf salad and the sole meunière, medium steak, a bottle of rosé and a bottle of sparkling mineral water.

11. Bartender: Good evening, sir, 1………………………………………..
Let's see d
large g
I’ll have b
Would you like e
draught h
bottled c
on draught f
small i
what can I get you?
Bartender: Good evening, sir, 1………………………………………..
Client: 2…………………… , a small beer, a small vodka and orange, and
a coke, please.
Bartender: Small beer, vodka and orange, and a coke. 3……………………. ice
and lemon in the vodka?
Client: Just some ice, please. Is the beer 4………………or 5………………?
Bartender: Both, sir, we have 6…………….. and 7 …………………. bottles,
and we have it 8……………………too.
Client: OK, 9………………….a large bottled beer then.

12. WAITER: Good evening, sir, what can I get you
WAITER: Good evening, sir, what can I get you? CLIENT: Let's see, a small beer, a small vodka and orange, and a coke, please. WAITER: Small beer, vodka and orange, and a coke. Would you like ice and lemon in the vodka? CLIENT: Just some ice, please. Is the beer draught or bottled? WAITER: Both, sir, we have large and small bottles, and we have it on draught too. CLIENT: OK, I’ll have a large bottled beer then.

13. KEY SENTENCES
Would you like an aperitif? What would you like as an aperitif? Would you like a starter? (closed question) What would you like as a starter? What would you like to follow? And to follow? Would you like to order some wine (with your meal)? Would you like any dessert? Any dessert? What would you like for dessert/as a dessert/to finish?

14. SUMMARIZING THE ORDER
So that’s...for you sir/madam So that’s...as starters...to follow... Thank you.

15. ASKING GUESTS ABOUT THEIR SATISFACTION
Was everything all right, sir/madam? How was your meal?