1. Wayne Smith, Ph.D. Department of Management CSU Northridge ws@csun.edu
Performance Feedback: The Pro-active, Automatic Control System for Individuals (but especially for Managers)
Wayne Smith, Ph.D.
Department of Management
CSU Northridge

2. Benchmarking and Performance Standards
Improvement Standard
Comparing your current performance with your past performance
Comparative Standard
Comparing your current performance to the performance of your peers (similar individuals)
Goal Standard
Comparing your current performance to the performance as stated in a clear and explicit goal
Ideal Standard
Comparing your current performance to an ideal or perfect performance
Stakeholder Standard
Comparing your current performance to the expectations of one or more stakeholder groups

3. Standards and KSAs Standard Knowledge (something to know)
Skill (something to do)
Ability (something to be)
Improvement
Comparative
Goal
Ideal
Stakeholder

4. KSAs and Learning KSA Education (something you can learn from others)
Experience (something you need to do yourself)
Knowledge (something to know)
Skill (something to do)
Ability (something to be)

5. Education and Experiences
Multiple kinds of Education (“Intelligences”)
Linguistic intelligence (“word smart”)
Logical-mathematical intelligence (“number/reasoning smart”)
Spatial intelligence (“picture smart”)
Bodily-Kinesthetic intelligence (“body smart”)
Musical intelligence (“music smart”)
Interpersonal intelligence (“people smart”)
Intrapersonal intelligence (“self smart”)
Naturalist intelligence (“nature smart”)
Multiple kinds of Experiences
Receiving (e.g., a lecture, or reading) (good)
Participating (e.g., in a discussion or exercises) (better)
Doing (e.g., practicing, or working with a coach/trainer) (best)

6. Your Managerial Career Trajectory (i.e., How is this course sequenced?)
Organizational Behavior
Leadership
Power
Motivation
Conflict Resolution
Teams
Communication
Strategy
Measurement/Control
Organizational Impact
Technical Analysis
Vision/Mission/Goals
Management
Decision-making
Org. Culture/Change
Human Resources
Ethics/CSR*
Managerial Roles
A 40-year work life