1. Patient and Staff Experience Thematic Reviews
Through data analysis, gain insight and develop action plans to deliver improved patient and staff experience

2. The challenge: too much data and not enough time to plan sustainable change
Staff and patients question the value of experience surveys and research
Trusts face an excess of data
Derived from a variety of sources and in different formats
Underlying issues and themes can be missed on a macro level
Findings from major surveys sit in isolation
The development of strategic priorities, clear messages and action plans are time consuming, complicated and costly
Key findings and actions do not become embedded in the system
Picker

3. The solution: Patient and Staff Experience Thematic Reviews A tailored programme of work that enables you to take control of your patient and staff experience data to drive improvement programmes at a trust and locality level
We will conduct an in-depth and extensive review of selected patient and/or staff experience surveys to analyse key themes, that will help you shape your action plans for sustainable improvement.
A statistical review can be added as an optional extra
Findings will be reported and disseminated via a management report, with optional presentation or workshop to key stakeholders

4. How the programme works
Consultancy meeting with key stakeholders to determine project scope and objectives
Review of survey data and integration of data sources
Commonalities of themes are examined including optional statistical review
Reporting with key insights highlighted
Optional presentation, workshop and action planning
Picker

5. Thematic review analysis and reporting
Reporting is matched to your trust’s priorities. We use innovative visual reporting tools to help you easily identify improvements or areas of concern.
Reports will include:
Executive summary
Overview of results
Combined analysis of all data (including historical changes and comparisons to other trusts)
Individual analysis of each data source(s)
Focused priority reporting (site, specialties or patient groups)
Write up of workshop, including action plans, as applicable
Conclusion
Picker

6. Research approach
Our research review uses an integrated approach to your results by combining historical, external and internal benchmarking to provide an aggregate insight. Common themes are identified to help drive improvement at a trust and locality level.
The reporting is tailored to your needs focusing on your priorities, for example the differing experiences at sites, within specialties or regarding specific patient groups.
Adding a statistical review provides a deeper understanding while improving the validity of your report. This optional extra enables cross-comparison of your results within specific domains of care.
Where there are areas your trust has performed substantially outside the expected range, this will be explored, unpacking the trust’s performance relative to others that we work with, enabling benchmarking against key performance areas.
Picker

7. Statistical review analysis and reporting to add greater depth and insight
This optional extra enables cross-comparisons of your results within specific domains of care. This will help you draw stronger conclusions about your results across the Trust as a whole and to base your improvements on the best evidence.
Comparing your results to all Trusts Picker works with in a specific area.
Showing your performance across all national experience data for key domains e.g. information
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8. Program levels and costs
Data analysis
Surveys
Insight
Action planning
Level 1
Review of NSS17 and IP17 surveys
National Inpatient and National Staff survey
Trends and common themes
Management report
Metrics for measuring success*
Level 2
Metrics for measuring success
Bespoke presentation of results*
Level 3
Review of latest staff surveys
Review of latest patient surveys
National Inpatient, Emergency, Maternity, National Staff and Staff FFT
Presentation of results and action planning workshop
Level 4
Statistical review
National Inpatient, Emergency, Maternity, National Staff, Staff FFT, and Patient FFT
Cross comparison of results across specific domains of care
Management report including suggestions for improvement
Presentation of findings and action planning workshop
*Action planning workshops or statistical review can be added as requested

9. About Picker
We are a not-for-profit international healthcare charity dedicated to putting the patient at the centre of health care.
We have extensive understanding of staff and patients healthcare experiences through our work with NHS organisations, charitable organisations and academia.
We provide a bespoke approach to research and evaluation to ensure relevant and actionable results leading to
positive change
We offer a range of services for healthcare providers
from co-design – Always Events® -specialist
bespoke research, toolkits, free text reports to
thematic reviews, action planning and training
workshops
We are an approved CQC contractor to run
National patient surveys and an approved
NHS England survey contractor for the National
Staff Survey.

10. For more information please contact