1. Dementia Framework
Presented by Bronwyn Johnston Clinical Services Manager – CCC

2. Podcast Preview
Interview with Martin Ormond

3. Dementia – The Facts Estimated 425,416. 45% males, 55% females.
250 people each day join the dementia population.
Affects 3 in 10 people over age 85 and almost 1 in 10 people over 65
1 in 5 is from a CALD background
ATSI have 3-5 times the risk
71% men and 83% women with dementia reside in the community.

4. Progressive decline in a person’s ability to function – loss of memory, intellect, rationality, social skills and physical functioning.

5. Dementia – The CCC Impact
Client base 10,500
95 had a Dementia diagnosis documented
4,205 clients were aged 85+

6. W E L
Wellness
Engagement Environment Learning

7. Consultation – Internal and External
Internal focus groups
3 locations – Victoria and South Australia
35 employees
8 carers
External Consultation
Dementia Australia
Carers Vic, SA, NSW
Community Access

8. Key Skills & Attributes
Interpersonal Skills
Dementia Specific
Empathy
Knowledge
Respect
Problem Solving
Rapport
Communication
Patience
Ability to de-escalate
Humour/fun
Self-awareness
Kindness/friendly
Acceptance
Advocacy
Competence & Confidence

9. Important Factors Individuals Organisational No Judgement
Matching client & SW
Trust & confidence
Knowledge of client story/person
Punctuality
SW consistency
Relationships
Clear lines of communication
Meaning and purpose for the client
Meetings with families - common challenges and share strategies

10. Next Steps
Development of a customised learning program co designed with Dementia Australia (the first in community sector)
40 participants (mixed roles) participated
Transfer of learning coaching
Evaluation

11. “ As we become more emotional and less cognitive, it’s the way you talk to us, not what you say, that we will remember. We know the feelings, but don’t know the plot. Your smile, your laugh and your touch are what we connect with. Empathy heals. Just love us as we are. We’re still here in emotion and spirit, if only you could find us. ” Christine Bryden (2005)