1. Key Areas of Organizational Training
Chapter 10
Key Areas of Organizational Training
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall

2. Outcomes From an Effective Orientation
Reduced anxiety
A better understanding of expectations
Getting to meet coworkers
Reduced role ambiguity
Opportunity to know what is required on the job
Comfort asking supervisor and co-workers questions
Improved job performance
Better understanding of job requirements
Comfort asking for assistance
Reduced turnover
Evidence shows effective orientations reduce turnover.
Higher Commitment
Evidence shows effective orientations increase job involvement and commitment to org. values
More effective organization
All of the above lead to a more effective organization

3. Advantages of an Effective Diverse Workforce
Better reputation
More people applying for jobs = more qualified employees
More qualified employees = more effective workforce
Lower Costs
More diverse organizations have lower turnover
Lower legal costs due to discrimination claims
Higher Market Share
Better understanding of diverse markets and better acceptance by diverse populations
Improved problem solving
Diverse employee backgrounds and experiences lead to more solutions and more creative solutions.

4. 10 Ways to Keep Diversity Important (1st 5)
Develop and implement diversity refresher training
Create a Diversity Council and publicize its activities
Invite managers to the Diversity Council meetings
Address all diversity related concerns in a timely manner
Monitor diversity metrics; praise successes and investigate failures

5. 10 Ways to Keep Diversity Important (2nd 5)
Ask managers to report diversity activities on a monthly basis.
Periodically remind supervisors of guidelines related to employment decisions.
Publicize diversity holidays
Have diversity articles in company newsletter
Set up a diversity booth at company picnics

6. Strategies for Dealing with Sexual Harassment
Develop a clear policy
Get support from the top
Provide training to everyone
Evaluate training: Test for knowledge
Periodically provide refresher training
Investigate complaints quickly
Keep information confidential
Provide severe punishment to anyone violating policy

7. What Experts Suggest is Necessary to Include in a Sexual Harassment Policy
Indicate a strong opposition to sexual harassment.
Define sexual harassment using examples that employees will understand.
Provide a procedure for reporting sexual harassment in a way that protects the person reporting.
Indicate all reported incidents will be investigated quickly and discretely.
Provide levels of discipline that could be meted out to violators, up to and including dismissal for serious offences.
State that no retaliation for reporting sexual harassment incidents will be tolerated.

8. 7 Common Factors of Effective Teams
Clear sense of direction
Members with the talents necessary to achieve the team’s purpose
Clear and enticing responsibilities
Reasonable and efficient operating procedures
Constructive interpersonal relationships
Active reinforcement systems
Constructive external relationships

9. How to successfully implement Literacy Training
Be sure to indicate getting the training is because of the trainees importance
Use a non-pejorative title for the training
Schedule training on company time.
Phrase comments around “improving” rather than “learning how to” read or write.
Enactive mastery (successful practice) is the best way to improve self-efficacy.
Design the training to create early and frequent success.

10. Outputs of improving Literacy of workforce
Improved employee self efficacy
Improvement in morale
Drop in error rates
Improvement in health and safety