1. LESSONS LEARNT AND 2019 RESPONSE PLAN WORKSHOP
Maiduguri, Nigeria
Friday, December 7, 2018

2. 3 . CCCM & Shelter/ NFI sector commitments on AAP
Established two way communication with beneficiaries,
Information helpline ( Inter-agency call centre) to provide information and record complaints,
AAP including Communication with Communities (CwC) & Complaint and Feedback mechanisms (CFMs) reflected in partnership agreements/ reporting,
Portion of funding designated for establishment of CFMs,
Sensitization on Rights based assistance,
AAP messages integrated in all existing information provision,
AAP/CWC focal persons in all regions,
For project appeals, AAP reflected as scoring criteria in HRP,
AAP/ PSEA training for all field staff conducted.

3. Logistics/ procurement Community engagement/ AAP
Shelter/NFI discussion Thematic
Challenges
Lessons learnt
Logistics/ procurement
Community engagement/ AAP
Vulnerability reduction
Lessons Learned
Good Practices
1. Community involvement in land selection
- Land assessment with the affected population prior to delivery of shelter assistance.
- Continuous advocacy through the sector (engagement with the government and responding agencies
2. Use of local means of Measurement 3.
4. Having an indepth understanding of the situation before response delivery
In-depth assessment by the sector
5. Adherence to site plans 6.
Improve on data collection (DTM)

4. DMS/CCCM discussion thematics
CHALLENGES AND LESSONS LEARNT
Reception management
Site facilitation and camp management support
Site upgrade and decongestion
Fire management
Community participation and engagement
Feedback Mechanism