1. The HR Professional and The Role of the HR Change Agent
Joan Goings
SHRMA Meeting
August 27, 2008

2. Objectives and Competencies
Understand the drivers behind change
Understand the impact of change on yourself and others
Understand the use of a change model and a change process
Understand the role of the change agent in managing and sustaining change
Understand strategies to successfully negotiate change

3. Objectives and Competencies
Core Competencies for the Change Agent Role
Applies Information Technology to Human Resources Management
Designs and Implements Change Process
Possesses Marketing and Representation Skills
Demonstrates Customer Service point of reference

4. Objectives and Competencies
Some other shared competencies for the Change Agent Role
Understand business process and how to change to improve efficiency and effectiveness
Understands public service environment
Understands team behavior
Uses consultation and negotiation skills including dispute resolution
Possesses the ability to build trust relationships
Communicates well
Assesses and balances competing values
Knows business system thinking
Posses good analytical skills including the ability to think strategically and creatively
Uses consensus and coalition building skills

5. Fundamental Understanding of Change
Resistance to Change
Why people may resist change…
Loss of security or status
Inconvenience
Distrust or uncertainty
Cognitive difference of opinion

6. Fundamental Understanding of Change
Eight Steps for reducing resistance
Be prepared
Clarify purpose
Explore concerns
Legitimize concerns
Reflect others’ statements
Respond actively
Get closure
Establish follow-up

7. Fundamental Understanding of Change
Stages of Change
Denial
Resistance
Adoption
Involvement

8. Fundamental Understanding of Change
Transition and Change
Endings—Letting Go
Neutral Zone
New Beginnings

9. Fundamental Understanding of Change
Reaction to Change
How do you react to change
Recognize the Seven Dynamics of Change

10. Creating an Atmosphere for Change
Communication, Communication, Communication
Building Trust Relationships
Empathize
Remember the little things
Keep Commitments
Clarify and fulfill expectations
Be loyal
Sincerely apologize

11. Managing Change Identifying a Change Model Begins by asking who, why,
what and
how

12. Becoming a Change Agent
Characteristics of an Effective Change Agent—Being a change agent means throwing yourself into the middle of the chaos change inevitably causes.
Control your attitude
Take ownership of the change
Stay focused
Keep your sense of humor
Practice good stress management techniques
Create your future instead of trying to redesign the past

13. Becoming a Change Agent
Influencing Strategies
Sustaining Change - when the going gets though...

14. Becoming a Change Agent
Key Points
Gain a perspective on the shift in HR and share that to help others understand the reason for change
Use your understanding to assume a proactive role
Determine your “change style”
Look for sign of resistance to change and determine ways to minimize
Proactively contribute to creating an environment for change
Use a change model and a change process
Keep focus on the new way of doing business