1. UNITED MAINTENANCE AND CONTRACTING COMPANY Business Process Reengineering Human Resources Key Performance Indicators
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2. Contents
Objectives
Human Resources Key Performance Indicators (KPIs)

3. Objectives
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4. Objectives
The key objectives of the human resources KPIs are as follows:
Provide UNIMAC personnel with the capability of monitoring, measuring and reporting the Human Resources Development Department performance
Ensure that Human Resources activities are conducted effectively and efficiently on a timely basis and within an efficient cost

5. Human Resources Key Performance Indicators
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6. Human Resources Development Department
Human Resources KPIs
Human Resources Development Department at UNIMAC is composed of 4 main business cycles as indicated in the following table.
Human Resources Development Department
1.1 Manpower Planning and Recruitment
1.2 Training and Development
1.3 Performance Appraisal
1.4 Succession Planning

7. Manpower Planning and Recruitment
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In the View tab, click Slide Master from the Presentation Views group.
Right-click on the graphic and select Format Shape.
From the Fill menu, select Picture or texture fill and click Insert from file.
Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert.
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8. Manpower Planning and Recruitment Key Performance Indicators (KPIs)
Effectiveness
Time
Cost
No. of manpower applications responded to positively
Time period for availability of manpower as required by the established plan
Cost of actual vis-à-vis approved plan
% of staff transfer vis-à-vis recruitment of new staff
Average time elapsed in recruitment
Cost of employment for the number of vacant positions
No. of revisions to the positions annual plan
Average time elapsed for recruitment of every job
Cost of employment for every position as per every means of attraction
To what extent the qualifications of the attracted manpower meet the plan requirements
No. of actual vis-à-vis the planned days for filling any vacant position
Cost of attraction for every recruitment (cost of recruitment and announcement agencies)
% of Saudization
% of rejecting employment offers due to weak salary
No. of new staff who elect to leave the Company before end of the probationary period
% of recruited staff with higher salary than planned
% of recruitment that aligns with the established plan
Return on investment in manpower
% of new staff who completed a full year with the Company
No. of CVs per source of attraction
No. of staff who selected to leave the Company for better jobs

9. Training and Development
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In the View tab, click Slide Master from the Presentation Views group.
Right-click on the graphic and select Format Shape.
From the Fill menu, select Picture or texture fill and click Insert from file.
Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert.
You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image.
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10. Training and Development Key Performance Indicators (KPIs)
Effectiveness
Time
Cost
No. of employees given training certificates
No. of training hours per employee
Actual training cost vis-à-vis planned costs
Extent of actual and practical benefit of employee from training given to him
Time elapsed to bring the employee to the required educational degree
% of expenditure from Human Resources budget for training purposes
Employees satisfaction from training
Average cost per trainee
No. of staff undergone training
Initiatives to launch training programs as a response to the staff performance appraisal
% of actual benefit from training budget
Extent of quality in implementing the training programs by the trainer
No. of opportunities given to the employee to implement what he leant

11. Performance Appraisal
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In the View tab, click Slide Master from the Presentation Views group.
Right-click on the graphic and select Format Shape.
From the Fill menu, select Picture or texture fill and click Insert from file.
Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert.
You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image.
To exit from Slide Master View, click Normal from the Presentation Views group in the View tab.
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12. Performance Appraisal Key Performance Indicators (KPIs)
Effectiveness
Time
Cost
% of employees of high/low skills
% of appraisal processes conducted timely
Annual percentage of the employee’s performance improvement in the unit/section
% of employees of satisfactory/ unsatisfactory performance
No. of meetings held annually to follow up the staff development
Average increments granted to the best 10% of the employees vis-à-vis general average of increments granted to the Company employees
% of employees whose performance decreased/ increased vis-à-vis previous month
No. of staff whose weaknesses in the past year are not recurring
No. of staff whose performance was improved by the awards granted to them
No. of employees who agree to their performance appraisal
% of employees who indentify their personal targets and who can compare their development with their targets
% of employees who are satisfied by their appraisal from their immediate supervisors
No. of complaints (grievances) raised by the employees during the annual appraisal period
No. of corrective measures toward poorly performing employees and number of disciplinary actions/ expel decision taken against recurring poorly performing employees
% of employees who achieve their planned personal targets

13. Succession Planning
The graphic on the divider slide is an AutoShape with a solid fill. To insert an appropriate image, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 2:1 to ensure it does not appear distorted.
In the View tab, click Slide Master from the Presentation Views group.
Right-click on the graphic and select Format Shape.
From the Fill menu, select Picture or texture fill and click Insert from file.
Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert.
You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image.
To exit from Slide Master View, click Normal from the Presentation Views group in the View tab.
The change you made to the divider slide graphic should now be visible on the slide.

14. Succession Planning Key Performance Indicators (KPIs)
Effectiveness
Time
Cost
% of actual benefiting from the succession plan
Time elapsed to fill a vacant key position
Recruitment cost of a new employee on a vacant position
Readiness of successors to assume the key positions in the Company.
Time elapsed to develop a successor
Development cost of identified successors