1. Basic service for workers
VDAB
Basic service for workers

2. Basic service for workers
Situation
Description of the experiment
Al deze zaken worden later in de slides verder toegelicht.

3. Context Study of career guidance, e.g. study by
Michel Albertijn and Luc Sels, results:
16% of the working citizens who consider their chances of participating in a career guidance programme very high, prefer a short pathway of maximum 6 hours.
These are working citizens who have concrete information needs, that can be fulfilled fairly quickly.
26% of the working citizens who were included in a career guidance programme found themselves a ‘crisis situation’, e.g. short-term dismissal
They do not need extensive reflection, which is typical of career guidance. They mainly need information about their labour market position and the search for (other) work (labour market informaton, tips to apply for a job, etc. ) -
Al deze zaken worden later in de slides verder toegelicht.

4. Context -> Need to develop a basic service for working customers:
Objective: provide information about the labour market etc., e.g. which occupations and sectors are doing well on the labour market?
Objective: refer when necessary, e.g. to career guidance if the customer needs it
Easily and rapidly accessible
Al deze zaken worden later in de slides verder toegelicht.

5. Description of experiment
Assignment given to the VDAB by the Flemish government:
development of the basic service for working customers: first phase: experiment in several job shops and limited in time: from 1 March onwards
General principles:
- directorship
- self-directive approach
Al deze zaken worden later in de slides verder toegelicht.

6. Description of experiment
Methodology of basic services
Determine which service the customer needs: basis or specialized?
Interview indicators as a help: self-direction capacities, time, job shop offer
Conclusion on service -> provide offer = provide information or refer, with attention for the self-directive principle
All these things will be explained in the slides.

7. Themes workshops abroad
How can we combine the focus on work (the jobseeker must find a job) with the self-directive approach?
How can we combine the focus on work in the short run (the jobseeker must find a job as quickly as possible) with a career-focused approach (career in the long run?)
What are the advantages and disadvantages of differentiating the service on the basis of the client’s demand (information requests, request for guidance, …) versus on the basis of the type of client (jobseeker or worker)? How can we combine a service based on the need of the client with a focus on work for jobseekers?