1. Institutional Response to Real and Perceived Threats in Today’s World
Laura E. Boudon, Ph.D.
Florida International University
Ben Chamberlain, MSW
University of South Florida
Andres Galizia
University of Central Florida
October 2017

2. Institutional Response to Real and Perceived Threats in Today’s World
USF in London Response to Terror Attacks
“My son is currently enrolled in the USF in London study abroad program coming up in a few weeks. Due to the current situation in London with the latest terror attacks, I would like to know your safety and exit plan for the students under USF's program. I'm sick to my stomach over this and everyone is still wondering why this abroad program is even still happening considering how volatile and dangerous London has become. Please, respond ASAP as I grow a new grey hair on my head every time I watch the news!” ~Concerned Parent

3. Institutional Response to Real and Perceived Threats in Today’s World
USF in London Response to Terror Attacks
Reputational Risk – What is your Risk Tolerance?
Lockdown lines of communication
Route all inbound communication to leadership
Create a diverse Risk and Security Management Team
Monitor events and report back to team
Use credible sources – avoid MSM
Carefully craft s and identify audience
Who should be the signatory on the letter?
Trip Wires and Triggers both Pre-Planning/In-Country
“Enhanced” Duty of Care

4. Institutional Response to Real and Perceived Threats in Today’s World
UCF Response to Parental Concerns
Pre-Departure Orientation (Parent Session)
Logistics
In person vs. online
Campus partners
FERPA
Messaging
Creating content base on a specific audience.
Open line of communication
Allow Q&A
Avoid program-specific questions

5. Significance of travel warning committee for
OSA decision making at FIU
To support Office of Study Abroad in planning for programs and students for countries under travel warning and to respond to situations involving students abroad.
Involves OFGA, Academic Affairs, Legal Counsel, Risk Management, Emergency Management.

6. FIU decisions: Turkey 2015-2017
Boren recipient for for Turkey
Study Abroad program flying through Turkey on way to other European destination

7. Importance of preparation for Study abroad
Documents required: medical forms, passport copies
Mandatory pre-departure session and documents
US Department of State and Center for Disease Control handouts
STEP enrollment
Insurance for all students abroad

8. Institutional Response to Real and Perceived Threats in Today’s World
THANK YOU!
Ben Chamberlain, MSW
Int’l Risk and Security Officer
USF World
University of South Florida
Tampa, Florida
Phone:
Laura E. Boudon, Ph.D.
Director
Office of Study Abroad
Florida International University
Miami, Florida
Phone: (305)
Andres Galizia
Coordinator, Safety and Security
UCF Global
University of Central Florida
Orlando, Florida
Office: