1. September 19, 2017 Hub ballroom
Student Experience Redesign (SER)
Advisory Board Meeting
Team Members
Working Group: Data-Driven Relationship Management
Pat Money
Tom Butler
Ann Gerwitz
Ryan Bradshaw
Elysia Lash
Michael Galvin
Wayne Adams
September 19, 2017
Hub ballroom

2. Data Governance Our Big Idea
Problem Statement: restate challenge Value: restate Evidence from previous chart (1-2 qualitative/quantitative points)
Our Big Idea
Data Governance
Establish university-wide data governance that encompasses the availability, usability, integrity and security of the university’s data.
Develop policy and procedures to ensure consistency in how data is sourced and used across university units in order to ensure data quality and integrity
Identify, map, document and increase visibility of institutional data resources and systems
Build an ongoing communication channel so that data consumers are aware of data governance standards and available resources

3. Problem Statement: restate challenge Value: restate Evidence from previous chart (1-2 qualitative/quantitative points)
CRM Implications
Data Collection
CRM Applications
Data available across Department, College, Unit, Program
Data standardized
Coordinated system for entering, sharing and reporting
Reduction of overlapping initiatives

4. Patriot Data Dictionary
Quick Win
Standardizing vocabulary to ensure a streamlined student experience
Patriot Data Dictionary
Allow campus-wide shared language to ensure faculty, staff, and students are getting the correct information in a timely manner
Allow for transparency in data
Improved academic advising, student reporting, ensuring students move through appropriate benchmarks on the way to graduation