1. KINDLE YOUR PASSION FOR WRITING, WITH OUR HELP
SelfHelp
KINDLE YOUR PASSION FOR WRITING, WITH OUR HELP

2. SME Manager Writer Why SelfHelp? Scenario 1 (Emerging products)
Small customer base
Resource crunch
How to handle the documentation when the product becomes stable?
Uncertainty on the release date
No bandwidth
Layers of dependency and iterations
Emerging product
Small customer base
Will I get a dedicated writing resource?
Which tool to use?
How to ensure legal compliance?
What are the corporate standards?
How and where to publish?
Writer
Manager
SME

3. Manager Writer Why SelfHelp? Scenario 2 (Maintanence)
Product is already in EOL
Should I spend a writer bandwidth on minimal updates?
Minimal editorial assistance is sufficient
No bandwidth
Not Challenging
Writer
Manager

4. Provide a simplified tool that is easy to adapt
REQUIREMENTS
Provide a simplified tool that is easy to adapt
Minimal learning curve - on both tool and writing basics
Provide a collaborative authoring and review platform
Seamless transition of documents from SMEs to Writers
Support different types of documents
SOLUTION
Enable SMEs to create content and leverage their technical expertise

5. Tool & Workflow 1 Enable and train SMEs 2
Create the initial publication 3
Manage Metadata in the backend 4
Create empty topics 5
Create/manage content
Create/edit content 6
Editorial Review 7
Fix Review Comments
Fix Review Comments 8
Publish

6. Limitations Not truly “Self Help” Not customization friendly
No updates or new features

7. New Tool & Workflow 1 Enable and train SMEs 2
Create the initial publication 3
Create/edit topics and update metadata
Create/manage content and update metadata 4
Use Acrolinx plugin for editorial assistance
Use Acrolinx plugin for editorial assistance 5
Publish

8. Benefits Highly Configurable Content in document format
Added capabilities for SMEs

9. SelfHelp SelfHelp Journey v GA Pilot Beta Integration Development
Sep 2018
Aug 2018 v GA
Pilot
SelfHelp
May 2018
Beta
Mar 2018
Integration
Integtration with our publishing mechanism
Feb 2018
Development
Started development (customization)

10. Business Impact v Minimal editing time Optimized writer bandwidth
Multiple output formats v
Different types of documents

11. Future Plans Doc types Current Future Product Documentation
White papers
Technical marketing Documentation
Technical papers